Epic System Analyst - Professional Claims And Remits (Temp)

Temporary. Full Time, Days. 40 hours/week, with occasional extended hours for project work.
Pay Range is between $ $27.34-$62.58/hr, depending on years of relevant and like experience. Through 11/30/2024.
Our mission is to provide our community with the highest value healthcare in an innovative, patient-centric environment. We have a vision of partnering to create and care for the healthiest community in the nation. The commitment to our Mission and Vision by our stellar Information Technology department has resulted in many great achievements like HIMSS Stage 7, Epic Honor Roll and Gold Stars successes, Most Wired recognition, and Best Local Employer. Come join us and our ORBIE CIO of the Year and feel good knowing that your work will make a difference in people's lives and be a positive contribution to the community.
JOB QUALIFICATIONS
Education or Formal Training
Bachelor's degree required in Business, Information Technology or related field. Equivalent combination of education and work experience will be considered
Special Qualifications (licensure, registration, etc.)

• Certification preferred: PMP (Project Management Professional) or CPHIMS (Certified Professional in Healthcare Information Management).
• Epic certification required within six months of hire date

Knowledge, Skill and Ability

• Adaptability/flexibility: Demonstrating flexibility with respect to changing end-user business needs
• Critical thinking: The ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability/Meets Deadlines: The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
• Initiative: The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills: The ability to communicate information clearly and concisely with project leadership and subject matter experts
• Learning: The ability and willingness to learn new software and systems
• Listening: Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Relationship building: The ability to gain trust and establish effective relationships with Epic counterparts
• Resilience: The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
• Connected to the Mission: The ability to connect work with what matters to the community. Keeping the mission at the forefront for patient safety. Never losing sight of the importance of the collective work when making decisions.
• Focus on Service: The ability to provide the best service to the customers, going above and beyond to assure the customers are satisfied, and being accountable for excellence
• Works Collaboratively: Works cooperatively in a cohesive unit or group to produce more or greater results than any member could individually. Works constructively with others. Able to navigate difficult interpersonal situations to work as a team toward the same goal.

Essential Duties and Responsibilities
Analyzes System/User Needs

• Acts as the primary support contact for the application's end-users
• Identifies issues that arise in their application area as well as issues that impact other application teams, and working to resolve them
• Guides workflow design, building and testing the system, and analyzing other technical issues associated with EHR software
• Identifies and implements requested changes to the system
• Serves as a liaison between end users' workflow needs and implementation staff
• Maintains regular communication, including participating in project team meetings
• Works with EHR representatives, BCH's business community, and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline
• Develops an understanding of operational needs to set the direction for the organization's workflows by attending site visits, validation sessions, and other integrated sessions
• participating in training and working with end users
• Troubleshoots problems and questions
• Reviews the status of projects and issues on an ongoing basis with leadership
• Communicates with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
• Continually reviews system operations to identify weaknesses, operational or workflow problems, and other areas that need improvement.
• Assists in evaluating systems, preparing an analysis of alternatives, and implementing enhancements to existing system.
• Documents description of problems/issues of departments,
• Writes user documentation.

Develops & Implements Project Plans

• Creates and executes project plans, estimates timeframes, outlines specific tasks and identifies resources needed to complete projects on schedule and within budget.
• Assists customer departments with the implementation of clinical information systems.
• Monitors progress to keep projects on track by conducting regular project meetings and following up with areas that need assistance.
• Prepares and submits project documentation (i.e., risk management plan, communication plan, project status reports, etc.) to the assigned project manager and/or the Chief Information Officer.

Supports End Users

• Responds to user's requests and/or work orders in a timely and professional manner by diagnosing problems, offering solutions and notifying the appropriate vendor if necessary.
• Provides technical and clinical system knowledge necessary to interface the hospital environment with that of the information system.
• Makes use of Information Systems problem/request tracking software. Keeps current documentation on all assigned tasks.
• Maintains system dictionaries and performs user management functions (i.e., adds, changes, deletes users, putting new users into appropriate user groups, granting database privileges, changing user profiles, inactivating users, and maintaining appropriate documentation for all user management functions.
• Assists with the development of documentation and policies/procedures regarding information systems. Assures all appropriate departments are involved in the development of policies which cross department lines.
• Plans systematic method to disseminate pertinent and ongoing information to customer departments.
• Ensures that all new documentation tools/forms are approved through the necessary committees.
• Assists with the development, implementation, and enforcement of the information system security, disaster recovery, and continuity of operation plans for Boulder Community Hospital information systems.
• Prepares flow charts and/or diagrams to demonstrate process flow or system operation.

About Boulder Community Health and Boulder, Colorado
Uncompromising medical excellence delivered with respect and compassion. Since 1922, Boulder Community Health has built a strong reputation on these values. As community-owned and operated not-for-profit hospital and clinic locations, we remain dedicated to the evolving needs of our citizens and providing access to high-quality care. Nestled in the foothills of the Rocky Mountains, the Boulder lifestyle is conductive to enjoying the outdoors and brings a fresh perspective to healthcare practice. Surround yourself by natural beauty and an active, life-embracing community. Enjoy state-of-the-art facilities and equipment along with competitive compensation and benefits, including health/dental/life, tuition reimbursement, on-site fitness center, Employee Wellness, Employee Activities & Discounts, and many more!
EOE/Affirmative Action/Drug-free workplace