Epic Resolute Hospital Billing Application Analyst (Hybrid)

Job Description
Jupiter Medical Center is reimagining how to restore the community's health and wellness. Award-winning physicians, world-class partnerships and innovative techniques and technology enable Jupiter Medical Center to provide a broad range of services with specialty concentrations in cardiology, oncology, imaging, orthopedics and spine, digestive health, emergency services, lung and thoracic, women's health, weight management and men's health. Our medical center consistently performs in the top 10 percent of hospitals for patient quality and satisfaction and has earned the highest rating in the region for quality of care.
The Epic Resolute Hospital Billing Application Analyst supports the mission of JMC by configuring and supporting financial applications within the Epic electronic health record (EHR) software. The Epic Resolute Hospital Billing Application Analyst serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Epic Resolute Hospital Billing Application Analyst will provide application support and optimization. The Epic Resolute Professional Billing Application Analyst must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.

• Participates in planning, implementation and go-live activities for the assigned application which will include being on-site with the customer, gathering specifications, discovery questions, capturing process gaps, demonstrating Epic foundation build and workflow design and tracking risk/issues and requests.
• Comprehends and practices standards such as shared vs separate build guidelines, change control process, Guiding principles, Affiliate naming and numbering convention, data migration, support incident tracking and optimization request process for affiliates.
• Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners, and customers in a consistent manner.
• Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner.
• Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner.
• Actively monitors assigned support tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner.
• Under direction of senior team members, performs workflow analysis and design with input and guidance from key operational leadership. Facilitates workflow adoption on new processes.
• Participates in system testing events by executing scripts. Accurately documents and reports any noted errors or deficiencies.
• Provides support to departments/end users during system upgrade and optimization activities
• Executes assigned tasks under the supervision of senior team members/management. Tasks are completed within specified time frame.
• Utilizes system knowledge and available resources to address routine issues.
• Actively participates in departmental and customer team meetings. Provides input, and acts as a team resource by taking notes or other support activities.
• Maintains up-to-date application knowledge for assigned applications/process areas. Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks.
• Actively participates in testing of downtime processes. Activities may include executing test scripts, working with end users or other tasks to support downtime activities.
• Participates in discussions related to the development of training content for users. Provides support to formal training classes when necessary in the form of proctoring, materials preparation or other tasks as necessary.
• Performs other duties as assigned.

Requirements

• Proficient in Microsoft applications including Word, Excel, and PowerPoint
• Associates or Bachelor's degree preferred with a focus in healthcare, business, or information systems.s
• Prior analyst experience working with inpatient Hospital Billing systems.
• Work history/knowledge of hospital inpatient billing operations.
• Prior experience with Epic's Resolute HB system a plus.
• Strong understanding of the core fucntions and processed of the billing office
• Understanding of the billing office's integration with other departments in the organization
• Solid comprehension of revenue cycle management

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