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Form of workJob Description
The Technical Specialist will perform Epic Application Coordinator/Analyst functions to build the following Epic modules: Willow Ambulatory Pharmacy & Inventory Supply Tracking. The Technical Specialist will serve as the primary build and support contact for the assigned Epic modules. This position is responsible for coordinating all issues that arise during the project for their application and must become very knowledgeable about the organization's policies, procedures, and business operations.
Key Responsibilities
• Serve as the primary support contact for the application's end-users
• Work in developing, designing, configuring, scripting, testing, and/or supporting applications for the business, research, and/or instructional functions of clients.
• Develop solutions using programming expertise for day-to-day problems to include maintenance, modification, or development of complex inter-related applications/solutions.
• Evaluate hardware availability and software requirements
• Identify issues that arise in the application and working to resolve them
• Guide workflow design, build and test the system, and analyze other technical issues associated with Epic software
• Identify and implement requested changes to the system
• Serve as a liaison between end users' workflow needs and Epic implementation staff
• Maintain regular communication with Epic representatives, including participating in weekly project team meetings
• Develop an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
• Review the status of projects and issues on an ongoing basis with leadership
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
SkillRequired / DesiredAmountof ExperienceCertified by Epic in Willow Ambulatory Pharmacy & Inventory Supply Tracking apps.RequiredHas Pharmacist license in NCRequiredEpic implementation or operations support experienceRequiredHealth IT experienceRequiredFamiliarity with Epic tools: Interfaces and Best Practice AdvisoriesRequiredClinical knowledge of how various medications should be prescribed and filledRequiredFamiliarity with pharmacy inventory management practicesRequiredThorough knowledge of assigned data and the use of its systems via developing through test plans/scenariosRequiredWorking knowledge in application development and system integrationRequiredSkilled in enterprise systems and familiarity with best business practices related to systemsRequiredWorking knowledge of security protocols for systems utilizedRequiredWorking knowledge of the current architecture of systems and information to troubleshoot problemsRequiredWorking knowledge of the business functions and system needs of unit to develop working specifications for software application solutionsRequiredAbility to manage timelines, financial resources, and the activities of others to achieve success and to monitor project progress and provide updatesRequiredExperience in the entire development process including specification, workflow analysis, workflow diagrams, data modeling, documentation, and qualityRequiredCoordinate and direct computer systems and application design and developmentRequiredExperience in assessing user needs through discussion with customerRequiredAble to convey technical information to client and promote understanding of relevant issuesRequiredSoftware quality assurance/testing experienceRequired
Key Responsibilities
• Serve as the primary support contact for the application's end-users
• Work in developing, designing, configuring, scripting, testing, and/or supporting applications for the business, research, and/or instructional functions of clients.
• Develop solutions using programming expertise for day-to-day problems to include maintenance, modification, or development of complex inter-related applications/solutions.
• Evaluate hardware availability and software requirements
• Identify issues that arise in the application and working to resolve them
• Guide workflow design, build and test the system, and analyze other technical issues associated with Epic software
• Identify and implement requested changes to the system
• Serve as a liaison between end users' workflow needs and Epic implementation staff
• Maintain regular communication with Epic representatives, including participating in weekly project team meetings
• Develop an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
• Review the status of projects and issues on an ongoing basis with leadership
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
SkillRequired / DesiredAmountof ExperienceCertified by Epic in Willow Ambulatory Pharmacy & Inventory Supply Tracking apps.RequiredHas Pharmacist license in NCRequiredEpic implementation or operations support experienceRequiredHealth IT experienceRequiredFamiliarity with Epic tools: Interfaces and Best Practice AdvisoriesRequiredClinical knowledge of how various medications should be prescribed and filledRequiredFamiliarity with pharmacy inventory management practicesRequiredThorough knowledge of assigned data and the use of its systems via developing through test plans/scenariosRequiredWorking knowledge in application development and system integrationRequiredSkilled in enterprise systems and familiarity with best business practices related to systemsRequiredWorking knowledge of security protocols for systems utilizedRequiredWorking knowledge of the current architecture of systems and information to troubleshoot problemsRequiredWorking knowledge of the business functions and system needs of unit to develop working specifications for software application solutionsRequiredAbility to manage timelines, financial resources, and the activities of others to achieve success and to monitor project progress and provide updatesRequiredExperience in the entire development process including specification, workflow analysis, workflow diagrams, data modeling, documentation, and qualityRequiredCoordinate and direct computer systems and application design and developmentRequiredExperience in assessing user needs through discussion with customerRequiredAble to convey technical information to client and promote understanding of relevant issuesRequiredSoftware quality assurance/testing experienceRequired
