Epic Associate Applications Analyst - Ambulatory IT Services

GENERAL SUMMARY:

Analyzes, designs, tests, debugs, integrates, implements, trains, maintains and supports health care and business related computer systems.  Establishes and maintains a professional relationship with internal and external customers so information technology needs are appropriately addressed.  Works with internal and external customers to analyze system needs, translates identified needs into functional and technical specifications, and makes recommendations for developing technology solutions to resolve application process challenges/problems.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
2. *Analyzes, develops, modifies and maintains application processes and technologies, utilizing software tools proprietary to the applications as appropriate.  As required, adds, replaces, deletes or modifies program code to correct errors and increase operating efficiency or adapt to new requirements.
3. *Evaluates customers’ specifications and makes recommendations to convert them into functional and technical specification; supports customers in the development of Information Technology requests; develops implantation timeframes.
4. *Establishes professional relationship with internal and external customers to enhance their experiences with Bryan Health System technology and computer systems. 
5. *Anticipates the impact new or modified software will have on existing standards and systems. 
6. *Troubleshoots computer issues, to include processes/workflow, hardware and software related problems; resolves internal and external customers incidents according to established service level agreements; responds to escalation of specified issues and determines appropriate resource for resolution.  Collaborates with other IT resources to effectively develop solutions and resolve incidents.
7. *Recommends updates to system documentation to describe system processes, installation and operating procedures for systems, training material and updates manuals as appropriate.
8. *Applies standard testing methodology to the review and testing of new and modified systems with detailed testing scripts; obtains approval and signoff of testing from customer. 
9. *Commits to the continuous improvement of the patient experience, which includes patient safety, quality of care and excellent service. 
10. *Participates in the development of implementation timeframes in partnership with co-workers and operations; participates in installation and testing of applications; monitors and evaluates performance of application.
11. *Adheres to IT departmental processes, including but not limited to, time tracking, and change management.
12. *Participates in an On Point rotation to provide consistent and timely support to internal and external customers.
13. *Provides timely updates to stakeholders regarding system enhancement requests and break-fix issues. 
14. Evaluates operational workflow and system features, and provides input into gap analysis, options, decision-making and maintenance.
15. Collaborates with cross-functional teams to develop and refine processes. 
16. Coordinates with other analysts to develop and define integrated workflows.
17. Conducts analysis of information, processes and systems; recommends solutions; collaborates with other analysts to implement and manage technology needs of internal and external customers.
18. Works with stakeholders to develop communication regarding scheduled implementations, installations, or other computer changes affecting internal and external customers’ routine computer usage.  Stakeholders may include Operations, Vendors, IT Service Desk, and other impacted groups or individuals.
19. Evaluates and makes recommendations around efforts required to ensure adoption of new technology. 
20. Participates as a team member, working cooperatively with other analysts.
21. Enters restricted access areas, without supervision, to perform assigned work. 
22. Analyzes and provides application data for interface testing and processing; analyzes, monitors and supports integration processes as appropriate.
23. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
24. Participates in meetings, committees and department projects as assigned.
25. Performs other related projects and duties as assigned.

EDUCATION AND EXPERIENCE:

Associates or technical degree in an information technology area of study, a medical, allied health area of study (e.g. nursing, radiology, laboratory), or business area of study (finance, information management) required.  Epic certification required.  Bachelor’s degree preferred

OTHER CREDENTIALS / CERTIFICATIONS:

Must have internet connectivity off-premises in order to respond to work requests when necessary.