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Form of workJOB SUMMARY
Epic certification in Hospital Billing with SBO a must.
Primary responsibility is to configure and provide intermediate functional and technical help for the specific application or set of applications to a variety of business and clinical users. In addition, part of the responsibility is to partner with end users to know about the workflow and its interdependencies and make corrective adjustments or enhancements. This role is the central point of communication for a variety of users and will coordinate all activities on behalf of the IS organization. You assist with the testing, recommendations for corrective actions and resolution of problems within the software application and provides help for normal maintenance of upgrades and system maintenance.
ESSENTIAL FUNCTIONS OF THE ROLE
- Provide testing and documentation of workflows, data collections, end-user report details and other technical issues associated with applications, applying both vendor and internal stakeholder consideration.
- Create, modify and track system build timely and effectively.
- Create and execute test scripts for new system builds.
- Implement system updates and changes, and communicates those changes to super users and end users.
- Provide ongoing application help and end user training for all helped applications.
- Engage, manage, and communicate to all stakeholders.
- Solve problems by studying business issues/requirements, studying workflows and synthesizing key messages.
- Assist in the coordination of training materials and schedules for all super users and end users.
- Serve as liaison between end users, subject matter experts and vendor implementation team.
KEY SUCCESS FACTORS
- Working knowledge of end user workflows; has knowledge of the workflows and the inputs/outputs from an end user and patient perspective.
- Ability and experience expertise end user workflow and owning the technical components of that workflow.
- Ability to work well in team environments and facilitate integrated meetings.
- Proficient with word processing, spreadsheets, workflow tools, and email software applications in an intermediate capacity.
- Demonstrates customer-oriented service excellence values.
- Self-motivated with ability to identify and resolve issues, and advance personal knowledge.
- Ability to execute complex tasks through organization and details motivated approach.
- Demonstrates excellent relational communication skills, among facility customers and team members.
- A motivated, quick learner of software and information technology.
- Proficient in accurate, thorough and complete documentation.
- Epic application knowledge to build, test, help and train.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS
- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
- EXPERIENCE - 2 Years of Experience
CERTIFICATION/LICENSE/REGISTRATION
- Epic Certification (EPICCERT)
