Epic Ambulatory Principal Trainer (Remote)

Position Summary

The Epic Principal Trainer will be an integral part of the electronic medical record team who will work with the Training Manager and Application Analysts to develop and deliver the Epic training program for all roles under their application. This dynamic candidate must possess strong organizational skills and the ability to manage multiple priorities. The candidate best fit for this role must have a background in instructional design/ curriculum development and knowledge of adult learning methods. They must also possess excellent presentation skills, strong technical documentation skills, and proficiency in Microsoft Office. Lastly, the ideal candidate must have a technical aptitude for working with a dynamic Electronic Medical Record and an ability to assist our end user population with adopting and effectively using this technology.

• Developing role-based training content and instructional materials, independently or with team members, using a variety of software programs, tools, and applications (such as Microsoft Office). Presenting this information verbally and in writing in a clear and easy-to-understand manner. (20%)
• Coordinating training for new software releases and updates by acting as a liaison between the build team and the end user and providing the Project Management team with identified risks and concerns. (15%)
• Learning new content and consulting with subject matter experts to develop training materials and answer any participant questions. (10%)
• Building, testing and maintaining training environments, and providing support and troubleshooting issues. (10%)
• Collaborating with other trainers by co-facilitating classroom instruction and assisting with exercises as needed and following up with trainees outside of the classroom to offer additional support. (10%)
• Serving as an expert educator to internal staff. Training and credentialing additional classroom trainers as needed. Training staff and end users by teaching technical topics as needed. (10%)
• Managing projects by prioritizing projects and by creating and adhering to timelines and participating in special projects as needed. (10%)
• Uploading key knowledge objects to knowledge repository for use by other IT associates and end users and striving to create, leverage, and communicate structured, repeatable, improvable processes to IT. (10%)
• Incorporating feedback from others into existing training and training administration procedures and preparing training lessons, printing materials, and setting up the training room and environment prior to the training session. (5%)

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications
Education

• Bachelor's Degree Required

• 1+ years experience with Electronic Health Record (Epic preferred) implementation /training/use Required
• 2+ years training delivery and facilitation experience and/or Instructional Design Required

• Skill and experience in adult education. Required
• Adaptability/flexibility: Demonstrating flexibility with respect to changes in training content and delivery methods. Required
• Autonomy/independence: The ability to work without close supervision, taking ownership of work activities and ensuring training sessions and supporting materials meet Epic standards. Required
• Critical thinking: The ability to see things in an open-minded way and examine an idea or concept from as many angles as possible. Required
• Dependability: The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner. Required
• Learning: The ability to learn new content and leverage that knowledge to develop strong training programs. Required
• Interpersonal skills: Being cooperative and approachable and taking time to listen to and address others' questions or concerns. Required
• Presentation skills: The ability to develop and deliver formal presentations. This includes presenting information in a clear and interesting manner, commanding the audience's attention, developing effective materials, and handling questions or challenges from the audience. Required
• Reading comprehension: The ability to read text, identify major points, make inferences, and draw conclusions that accurately reflect the material. Required
• Verbal and written communication: The ability to communicate information clearly and concisely to trainers and trainees when speaking and in writing. This includes targeting the amount, style, and content of the information to the needs of the receiver. Required
• Work ethic: The willingness to put forth extra effort when , including demonstrating persistence in the face of obstacles and adversity. Required
• Principal Trainers attend classes at Epic and complete application-specific Curriculum and Training Environment Builder certifications. Curriculum certifications take a deep dive into application workflows and curriculum development processes. Training Environment Builder certifications cover the system build and training tools needed to build and maintain the master training environment. This candidate must have the capacity and knowledge to fulfill this requirement of the job. Required
• Knowledge and expertise in the characteristics of Information Technology and peripheral devices. Required
• Clinical and/or operational Health Care experience and knowledge. Required

• Epic Curriculum or Analyst Certification (Application as specified in posting) Required and
• TED certified/accredited (Training Environment Build) Preferred and
• MST build experience (Model State of Training) Preferred

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently