Entry Level Customer Support Specialist

Responsibilities:
- Provide exceptional customer service and support to clients
- Handle incoming calls and inquiries from customers
- Assist customers with product information, pricing, and order placement
- Perform data entry and maintain accurate customer records
- Analyze customer needs and recommend appropriate solutions
- Upsell additional products or services to customers when applicable
- Conduct outbound calls to follow up with customers or provide updates
- Maintain a high level of phone etiquette and professionalism at all times

Requirements:
- Previous experience in a customer service or sales role preferred
- Excellent communication skills, both verbal and written
- Ability to speak multiple languages fluently, including English and Spanish
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and provide effective solutions
- Comfortable with outbound calling and following up with customers
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $18.40 - $22.16 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Monroe, LA: Relocate before starting work (Required)

Work Location: In person