Entry Level Customer Service Representative

Our company is currently seeking a forward-thinking, Customer Service & outreach-oriented individual to join our team as an Entry Level Customer Service Representative. We are located in the heart of Covina, and we are a fast-growing organization working with some of the nation’s largest government-funded telecommunication firms. Our job is to close the gap between our clients and their consumers by providing customer support and outreach to designated communities.

The main objectives of the position are to educate prospective consumers about specific telecommunication offerings, answer product and service questions, provide targeted customer support, and increase community outreach efforts across Los Angeles.

Entry Level Customer Service Representative Responsibilities:

• Work directly with experienced Customer Service Representatives to gain a comprehensive understanding of our outreach and promotional tactics
• Attend daily meetings that comprise product knowledge training, account status updates, and brainstorming sessions to utilize in daily interactions with consumers to improve conversion rates
• Communicate directly in person with select accounts and demonstrate the utmost professionalism while following both CDC and client compliance guidelines
• Use our current POS system to complete the enrollment process for consumers
• Ensure new members are fully educated on all products and services offered, and all questions or concerns have been satisfied
• Adhere to our company policies and demonstrate an understanding of our core leadership values

Entry Level Customer Service Representative Requirements

• 1-2 years of experience working in Customer Service, sales, or other consumer-involved industries is preferred
• Desire for growth and advancement within an organization
• Must possess a student mentality, able to take constructive feedback, and implement quickly and effectively
• Must be proficient in communicating externally and internally
• Team-oriented, driven, and have a competitive spirit

Perks of a Entry Level Customer Service Representative:

• Holidays off
• Team-bonding dinners and activities
• Virtual networking opportunities
• Unlimited access to training and mentorship
• Career growth opportunities

Job Type: Full-time

Pay: $42,000.00 - $50,000.00 per year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Pasadena, CA: Relocate before starting work (Required)

Work Location: On the road