Entry-Level Customer Service Representative

Entry-Level Customer Service Representative For Manufacturing Company

Experience in Manufacturing Industry a huge plus

Vip Rubber & Plastic Company, established in 1961, is looking for an outstanding Customer Service rep. We deal with custom rubber and plastic. Your job will include taking calls from customers, gathering information regarding requests for quotes, and quoting the job. Strong math or engineering skills is helpful for this position, along with a great attitude and ability to work in a super fast-paced environment.

We are busy! Manufacturing is picking up, so we need experienced reps to step in and start working right away.

We will train you on our system, and how to quote, so we need a fast learner who is able to adjust to many roles.

The company is in La Habra, and hours would be approximately 8-5. Its a fun environment with room to grow. We always put our customers first, so your goal should be customer satisfaction.

• As an Entry-Level Customer Service Representative, you will be the first point of contact for our customers, providing friendly and efficient assistance to address inquiries, resolve issues, and ensure a positive experience. This role offers an excellent opportunity to develop foundational Customer Service skills, gain valuable experience in a dynamic environment, and contribute to our commitment to delivering exceptional service to our customers.

Core Competencies (Skills):

The candidate must have excellent:

· Math Skills

· Problem Solving

· Attention to Detail

· Communication

· Listening

· Multitasking

· Planning

· Attitude, Especially Under Pressure

· Computer Skills

· People Skills

· Work Ethic

· Grammar

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or live chat in a professional and courteous manner.
• Provide accurate information about products, services, pricing, and policies to assist customers with their inquiries and purchasing decisions.
• Process orders, returns, and exchanges accurately and efficiently, ensuring that customer transactions are completed in a timely manner.
• Listen attentively to customer concerns, empathize with their frustrations, and work proactively to resolve issues to their satisfaction.
• Escalate complex or unresolved issues to senior representatives or supervisors for further assistance, as needed.
• Maintain accurate records of customer interactions, transactions, inquiries, and complaints in the CRM system.
• Collaborate with cross-functional teams, including sales, operations, and logistics, to address customer needs and ensure seamless service delivery.
• Stay updated on product knowledge, company policies, and industry trends to provide informed assistance to customers.
• Adhere to established service level agreements (SLAs) and quality standards to meet or exceed performance targets.
• Contribute to a positive team environment through cooperation, communication, and teamwork.

Tasks:

1. Outside Sales Representatives will be assigned to an Inside Sales member. The Outside Sales Representative is high priority as they are face to face with our customers. The interaction is via phone, e-mail and face-to-face.

2. Communicates with customers: Phone calls and e-mails. All interactions with our customers should be met with a sense of urgency. The customer is the reason we are here. Make sure they know how important they are by responding quickly.

3. Enters RFQs into the system and makes sure that they get through the system quickly.

4. Generate new quotes as needed and requote existing parts.

5. Enters Sales Order into the system making sure that the purchase order from the customer has been sufficiently reviewed and is correct.

6. Finds answers to customer, salesperson, Quality or production questions/problems. If no solution can be found, then immediately ask Customer Service manager for help.

7. Creates an environment that promotes an excellent relationship between the customers, inside sales and the outside sales representatives.

8. Handles complaints if possible. If not get the Customer Service manager involved immediately.

9. Keeps accurate records of discussion or correspondence with customers.

10. Looks at KPIs and determines improvement opportunities

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationery/ sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Microsoft Excel: 3 years (Required)
• Microsoft Word: 3 years (Required)
• Customer service: 2 years (Required)

Ability to Relocate:

• La Habra, CA: Relocate before starting work (Required)

Work Location: In person