Enterprise Software Administrator – Identity

Posting Number:

20112826

Position Title:

Enterprise Software Administrator – Identity

FTE:

1.0

Position Type:

Staff

Department:

IT Enterprise Applications

Job Summary/Basic Function:

About This Role:
This position will provide day to day application support as needed including before, after hours and weekends. Apply updates and fixes to various applications. Troubleshoot and resolve issues with the applications and processes. Submit, track, and escalate support tickets with various vendors and service providers for applications when necessary. Coordinate application monitoring for n-tier applications. Work closely with the Service Desk to provide excellent customer service and support.
What You’ll Do – Position Responsibilities

• Troubleshoot and provide support for applications, as needed.
• Configure and maintain on-prem and cloud applications in multi-platform
  environments. Monitor, diagnose and resolve issues with applications.
• Update and review tickets daily.
• Develop and maintain documentation, check lists for internal processes and
  procedures. Create work plans, test plans and coordinate testing activities.
  Document process diagrams, data flow diagrams, root cause analysis as
  appropriate.
• Configure monitor and maintain access control to cloud services such as Azur
• Work closely with the office of the ISO to develop and maintain standards and
  procedures aligning with the university policies.
• Explore and implement automations for processes. Develop, update, and
  maintain processes for automated file transfers.
• Take ownership and improve internal processes related to the administration of
  applications supported including quality assurance guidelines. Improve
  Application administration standards and processes to promote increased
  quality, performance and customer service and experience. Improve Application
  processes to promote increased performance, efficiency, and customer self-
  sufficiency.
• Participates in a planned program of professional development. Attend
  application technical training, workshops, seminars, meetings, and other
  training, as required.
• Keep abreast of new technologies and make recommendations on how these
  may be utilized within the organization.

Key Competencies:

• Demonstrate ability to provide sufficient customer service, be a good listener and work well with a diverse group of customers and IT.
• Demonstrate ability to be the subject matter expert in supporting, maintaining, and administering complex applications.
• Problem solving/analytical skills, knowledge of analytical tools, and complex troubleshooting methods.
• Good verbal and written communication skills
• Learn and adopt process automation, best practice approach, technology efficiency, and effectiveness.
• Self‐motivated, able to work independently, and takes initiative.
• Ability to learn new content areas and new skills quickly.
• Professional attitude and work habits.
• Ability to work though ambiguous work situations.

Who We Are:
Lamar University is a diverse and accessible global university for life-long learners with a passion for broad-based community engagement. As a vital contributor to the socioeconomic wellbeing and resilience of the Gulf Coast region, our expertise is recognized locally and beyond. Lamar University is home to more than 17,000 students and is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 100 degree options and a community that cares, Lamar students are always proud to be Cardinals.
Lamar University is committed to fostering a culture of diversity where students, faculty and staff of all backgrounds can learn, work, and serve.
Benefits:

• Health, dental & vision insurance
• Life insurance
• State of Texas Retirement plans
• Tuition covered at 100% for employees, spouses and/or eligible dependent.
• Paid time off – vacation, sick, and holidays.

To see more information about the available benefits, please visit: Insurance – Lamar UniversityMinimum Qualifications:

• Associate degree in computer science, management information technology, computer technology, information technology, or related field and two (2) years of progressively responsible information technology and/or identity and access management experience; or any equivalent combination of education, training and experience. OR Three (3) years of progressively responsible information technology and/or identity and access management experience; or any equivalent combination of education, training, and experience.
• Conducts work assignments of minimal complexity
• Contributes to specific objectives and outcomes.
• Works under clearly defined guidelines.
• Understanding of operating systems and services.
• Administration experience supporting application computing environments, understanding the security issues involved in deploying, maintaining, and safeguarding institutional data.
• Understand and follow software management life cycle, including change management, functional and technical specification development.
• Installation and configuration of multi-tier application software in an enterprise environment.
• Must have ability to follow test plans and coordinate necessary resources for coworkers and customers to facilitate maintenance activities.
• Basic understanding of networking and troubleshooting.
• Understanding of DNS, roles, Authoritative vs Recursive servers, record types, zones, zone transfers, etc.
• Understanding of core Active Directory Infrastructure, such as creating sites, site replication, DHCP, FSMO roles and their functions and upgrade and maintenance of university-wide Active Directory.

EEO Statement:

Lamar University is An Equal Opportunity Employer

Veteran's Preference Statement:

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

Preferred Qualifications:

• Basic familiarity with Cloud based offerings and cloud deployments.
• Ability to learn to diagnose and debug automation and integrate modern and legacy tools to optimize business processes.
• Experience as an administrator in a team working directly with functional counterparts on requirements gathering and program specification and design and process and IAM systems that interact with ERP platforms such as Banner.
• Ability to develop, diagnose and debug automation and integrate modern and legacy tools to optimize business processes.
• Security+
• Experience with Multi Factor Authentication technologies such as Duo security integration into the authentication, and single sign on process for applications and systems.
• And more importantly, a willingness to learn more about all the above.

Security Sensitive Statement:

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Salary:

$53,496-$69,545

Posting Date:

01/22/2024

Open Until Filled:

Yes