Enterprise Operations Engineer I

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Enterprise Operations Engineer I
Provide technical support for MasterCard's operations environment. Analyze information to determine MasterCard performance and areas of improvement. Test and verify the MasterCard infrastructure to ensure it meets specifications and requirements.
Major Accountabilities:
• Monitor and take corrective action for problems while minimizing customer impact.
• Create and/or update internal tickets to document monitoring and recovery steps.
• Perform routine maintenance procedures as required by policy or procedure.
• Maintain metrics as defined by management.
Education:
• Bachelors degree or equivalent experience.
Knowledge / Experience:
• Candidate will require basic knowledge of routing/switching, tunneling, security operations/engineering, MPLS.
• OCC Entry Level -- -- Demonstrates ability to function in 2 of the 5 expertise areas in the OCC. (Unix, Mainframe, Production Control, Debit, Network) and is proficient in 1 of the 5 OCC expertise areas. Is a subject matter expert in 1 of the 5 expertise areas of the OCC.
• Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.
• Firewall experience and file transfer highly desired.
• 1 year or relevant experience required.
Skills/ Abilities:
• Effective problem/troubleshooting skills.
• Effective written and verbal communication skills.
• Effective organization skills.
• Effective interpersonal skills.
Work Conditions:
• Some on-call responsibility and occasional off hours work required.
• 12 Hour Shift work.
• Will work one weekend day per work week."
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.