Enterprise It Software Licensing Manager

Salary: $73,764.00 - $99,192.00 Annually
Location : Thurston County - Tumwater, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2024-00516
Department: Dept. of Retirement Systems
Division: Information Services
Opening Date: 03/05/2024
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description
drs.wa.gov
Are you experienced working with IT vendors to purchase and renew enterprise software, manage licensing, and ensure efficient support and maintenance services? Do you enjoy building strong working relationships and creating positive partnerships with vendors to help ensure effective vendor performance? If your answer is Yes, this role as the Enterprise IT Software Licensing Manager (IT Vendor Management - Journey) may be the perfect opportunity for you!
The Opportunity:
This recruitment is open until filled. Applications received for this job opportunity will be reviewed immediately, so your prompt response is encouraged. The hiring manager reserves the right to make a hiring decision at any time during the recruitment process.
Reporting to the IT Services, Portfolio and Planning Manager in our Information Services Division, you will serve as the primary agency contact for IT vendors and will facilitate purchases between DRS, resellers, and vendors for enterprise IT goods and services managed by the division.
Duties
Some of what you'll do:

• Facilitate and manage the purchasing process between DRS, resellers and IT vendors from beginning to end, coordinating with DRS teams (e.g., Fiscal, Contracts) as needed to ensure the procurement process follows all required standards, processes and policies
• Develop and maintain a vendor library for IT vendors, including the service/product/ software procured and the main points of contact
• Manage and monitor vendors for speed, quality and responsiveness, as well as potential issues or concerns that could impact the agency
• Track renewals of IT products and software against the division's budget to ensure payments are made when planned and in the amount expected
• Track IT expenditures to help ensure better decision making on forecasting and budgeting
• Lead the process for all new non-standard IT software requests
• Serve as the IT Software Licensing Account Administrator for ISD-managed software licenses.

NOTE: Upon hire, you will be eligible for a hybrid work schedule. Once you effectively demonstrate the ability to perform work independently, you may be eligible for a full-time telework schedule, at the discretion of the Appointing Authority and with a telework agreement in place. The ability to work remotely is dependent on the nature of the tasks and projects assigned and the presence of a remote work environment that is safe and has an appropriate level of reliable connectivity. You must live within a reasonable commuting distance (less than 50 straight-line miles) to the DRS building in Tumwater, WA, and must be willing to adjust your telework schedule to attend mandatory meetings, trainings, etc., at the DRS facility.
Qualifications
What we're looking for (required qualifications):

• Proven experience in information technology performing consultation, analysis, design, programming, installation and/or maintenance of computer software applications, hardware, telecommunications, or network infrastructure equipment, directing projects, providing customer or technical support in information technology; OR supervising staff who perform work in any of these information technology disciplines. This experience is typically gained from a minimum of four (4) years of full-time professional work experience;
• Proven experience administering IT contracts or software licenses, including cost or price analysis and compliance administration. This experience is typically gained from a minimum of two (2) years of full-time professional work experience;
• Demonstrated experience managing large Microsoft Enterprise Premier Support agreements, completion of Microsoft Licensing Bootcamp are highly desired qualifications;
• Proven ability to work with others who have a wide range of abilities, backgrounds, skills and experience;
• Demonstrated ability to effectively manage and respond to frequent and rapid changes in workload and priorities; and
• Demonstrated proficiency in the following competency areas:

Communication
Effectively conveys information in writing and through the spoken word, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience. Sees communication as a vital component of high performing teams.
Dependability
Shows commitment, dedication and accountability in work. Works effectively and fulfills commitments made to customers, peers and team members. Is reliable in punctuality and attendance; can be counted on to get things done.
Independence/Self-Management
Is a self-starter; demonstrates initiative and motivation in completing assigned workload. Delivers on commitments made to others. Maintains focus and effectiveness; is a visible role model to others.
Accountability
Understands the link between job responsibilities and organizational goals. Manages their own performance to meet expectations and achieve expected results. Holds self accountable for decisions, actions and behavior.
Problem Solving
Analyzes problem to identify the root cause(s). Evaluates possible courses of action; uses reason, logic, creativity and out-of-the-box thinking to reach conclusions. Develops timely, effective solutions that take into consideration alternatives, risks and consequences in relation to organizational goals, resources and constraints.
Commitment to Diversity
Recognizes the value of diversity. Helps create an environment that embraces and supports diversity, equity and inclusion.
Supplemental Information
Why Work for DRS?
At DRS, we are one team. We administer eight public retirement systems, 15 retirement plans, and the Deferred Compensation Program, and we serve over 930,000 current and former public employees in Washington. Our customers include fire fighters, teachers and school employees, state and local government employees, and public safety and law enforcement officers.
Regardless of what our specific duties may be, we are all dedicated to one purpose: ensuring our members have the information, tools, expertise and services that ensure they receive the retirement benefits earned while in public service. We foster a diverse and inclusive environment where team members are fully engaged and supported in meeting (and exceeding) our customers' expectations. All DRS leaders are focused on providing the coaching, mentoring, resources and support that team members need to be successful.
At DRS, team members enjoy:

• A modern work environment
• Flexible work schedules
• Free parking
• Commute Trip Reduction Program
• Infants at Work Program
• Tuition reimbursement
• Eligibility for Public Service Loan Forgiveness
• Opportunities for professional growth
• Subscription to LinkedIn Learning
• Commitment to team member safety and wellness
• Community involvement/charitable giving

Interested applicants who meet the qualifications and competencies in this announcement are encouraged to apply for this opportunity. Be sure to complete all sections of the electronic application and answer all supplemental questions. Resumes will not be accepted in lieu of completing the work history section of the application template. Applications with comments "see attachments" will be considered incomplete. Only those applicants whose background and experience most closely matches the desirable qualifications and competencies of this position will be considered for this opportunity.
Please attach the following to your online application:

• A cover letter clearly describing how your knowledge, skills and abilities align with the job duties and qualifications of this position; and
• A chronological resume outlining your experience to-date.

Important Information:

• If you are the preferred candidate for this position, a professional reference from your current or most recent supervisor will be required;
• For candidates who are current or recent state employees, we will also review the personnel file as part of our process;
• A job offer is contingent upon completion of a background check that includes a criminal record review;
• Candidates who are offered a job with DRS must possess work authorization that does not require sponsorship by the employer for a visa now or in the future;
• DRS complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.

Veteran's Preference: Applicants wishing to claim Veteran's Preference should attach a copy of their DD214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or redact any personally identifiable information such as social security numbers and year of birth. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here.
The Washington State Department of Retirement Systems is an equal opportunity employer supporting diversity, equity and inclusion. DRS does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability or the use of a trained dog guide or service animal by a person with a disability.
If you need assistance with the online application or have questions regarding the recruitment, please contact Human Resource office at drs.recruitment@drs.wa.gov. Persons of disability needing assistance in the application process, or those needing this announcement in an alternate format, may call the Human Resources Office at (360) 664-7222 or TTY Relay Service at 711.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.