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Form of workOrganization Summary
FCDC provides cost-effective, business-driven, collaborative, and secure IT services and solutions to public service agencies throughout Ohio's most dynamic county. Our goals are simple, but expansive: to be the most trusted enterprise technology service provider for Franklin County and a national leader in digital government services. Every day the FCDC team empowers local government departments, agencies, teams, and nonprofits to deliver top-notch services to residents and businesses in central Ohio, and we take pride in the work they accomplish with our support.
Job Summary
Enterprise Communication and Collaboration Engineers, reporting to theEnterprise Collaboration Manager, have a wide range of responsibilities within FCDC, with performance expectations identified within one of three position levels (1, 2, 3) based on experience and skill levels. Enterprise Communication and Collaboration (C&C) Engineers provide technical engineering and support for structured cabling, unified communications, and digital collaboration systems used by hundreds of teams and thousands of employees across Franklin County.
In addition to building and maintaining these key platforms, Enterprise C&C Engineers must collaborate heavily with other teams, including network, security, server, compliance, financial, application development, database, user support, project management, analytics, and customer relations professionals across FCDC and our clients.
Employees new to FCDC or promoted into new positions must successfully complete a 180-day probationary period, and all employees must adhere to current Employee Handbook policies.Essential Duties and Responsibilities
To perform this job successfully, employees must be able to perform each essential duty and fulfill each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The essential duties and responsibilities for all Enterprise C&C Engineers (levels 1, 2, and 3) include:
- Design, plan, install, and support current-generation structured cabling solutions for County facilities; collaborate with outside cabling vendors as needed; collaborate with Public Facilities Management (PFM) teams as needed
- Monitor structured cabling investments across all County facilities and build lifecycle plans and recommendations to keep cabling systems reasonably current and capable of supporting the digital evolution of County operations and public services
- Plan, deploy, maintain, and support unified communication / VoIP / IP telephony solutions across Franklin County facilities and teams, including end-user support, system monitoring, planning and executing upgrades, and managing reseller/manufacturer services and support
- Collaborate with Enterprise Financial Services and the broader Enterprise Network team on managing telecommunications circuit agreements and services with third parties (e.g. AT&T, Spectrum, Crown Castle Fiber); maintain lifecycle plans for all circuits and services to keep pace with the County digital evolution
- Plan, deploy, maintain, and support digital collaboration platform installations, especially in shared spaces like conference and meeting rooms; for example, design collaboration spaces with Microsoft Teams Rooms systems and services, along with appropriate audio-visual equipment from relevant manufacturers
- Level 3 engineers will participate heavily in long-range planning, technical roadmaps, budget forecasting, analysis, design work, and project management efforts to ensure the services of the Enterprise C&C team are delivered efficiently and effectively
- Utilize LogicMonitor, Opsgenie, or similar monitoring and alerting systems to maintain limited on-call support for emergency diagnosis, assessment, and support of VoIP / IP Telephony systems and third-party carrier circuits and services after hours
- Monitor industry trends and developments in telecom, VoIP, and collaboration systems; identify opportunities for both long-term and short-term improvements in capacity, functionality, and efficiency that are sized appropriately for known or predicted FCDC and client needs
- Actively participate in ITIL-based incident management for Communication and Collaboration assets and services using FCDC's established work management systems, including intake, escalation, problem identification, vendor coordination, and ongoing resolution, closure, and communication with end users and BRM team members as needed
- Monitor Communications and Collaboration platforms utilization and consumption (bandwidth, storage, processing, memory, cloud, etc.) and project growth to help develop roadmaps and budgets
- Collaborate with Enterprise Financial Services and the Enterprise Support team on equipment lifecycle activities
- Work closely and harmoniously with all other FCDC technical and service delivery teams
- Operate and manage systems in compliance with all applicable regulatory frameworks and organization-driven audits and goals
- Directly encourage professional and skills development in junior engineers and analysts and support cross-training efforts
- Collaborate with Enterprise Financial Services on vendor and contractor reviews, selections, procurement, renewals, and project engagements, especially with respect to telecommunications service contracts
- Work closely with Enterprise Project Management, colleagues across FCDC, and clients to deliver system upgrades, maintenance, technical debt resolution, and more; provide details for work breakdown structures (WBS), estimates for project labor hours, and technical shopping lists
- Participate in creating documented integration and testing plans for the introduction of new systems and services
- Build and maintain graphical and written documentation for technical peers
- Actively utilize assigned project and task management systems to track and communicate project and task work progress
- All other duties as assigned
POSITION DETAILS
Enterprise C&C Engineer 1
Enterprise C&C Engineer 2
Enterprise C&C Engineer 3
Role Summary
Supporter
Administrator
Team Lead / Architect
FLSA Status
Exempt
Department / Reports to
Enterprise IT / Enterprise Network Manager (or Director, Enterprise IT)
On-Call Responsibilities
Participates in On-Call rotation for VoIP services; coordinates and resolves major (P1/P2) support events as required
BASELINE REQUIREMENTS
Enterprise C&C Engineer 1
Enterprise C&C Engineer 2
Enterprise C&C Engineer 3
Technical Skills
- Moderate Category 5, 5e, and 6 copper cabling installation, termination, labeling, testing, troubleshooting, and documentation skills, including cable termination and repair
- Clear conceptual knowledge of network design and operations at OSI model layers 1 and 2
- Clear conceptual knowledge of layer 7 VoIP communications and operations, with awareness of underlying network elements
- Direct sysadmin experience with VoIP extension moves / adds / changes (MACs) and related handset hardware configuration
- Familiarity with popular videoconferencing platforms and audiovisual components at the user and small meeting room levels
- Strong break/fix and service request documentation skills to accurately capture end user issues and requirements and communicate work status with users and colleagues
- Reasonable ability to develop user-focused step-by-step instructions and/or documentation using text and screenshots
- Strong basic technical troubleshooting skills both working solo, with technical colleagues, and with non-technical users
- Ability and willingness to learn and work with new technologies with minimal assistance and limited or no prior knowledge
All items from Level 1, plus...
- Expert Cat 5/5e/6 copper cabling planning, installation, termination, labeling, testing, troubleshooting, and documentation skills, including cable termination and repair
- Clear conceptual knowledge of network, VoIP, and digital collaboration protocols across the OSI model and how the layers interact and support one another
- VoIP sysadmin experience covering extension MACs, hunt groups, call queues, IVR operations, voicemail services, and the ability to generate accurate monthly billing reports
- Experience designing and deploying moderately complex digital conferencing systems, including AV equipment, in meeting rooms supporting up to 16 people
- Expanded systems documentation abilities including diagramming of network, VoIP, and digital conferencing systems graphically (e.g. Visio diagrams)
- Excellent troubleshooting skills for end user support and complex engineering issues inside systems under the team's management
- Directly participate in developing strategies, solutions, and enhancements to systems under the team's management
- Uses team project and work management tools and methods with strong results
- Some ability to cross-train junior engineers and other IT staff on systems under team's management
All items from Levels 1 and 2, plus...
- Wide-ranging communication and Collaboration Engineering skills covering all elements under the team's management, but elevated to an "expert" level, while adding strong skills in planning and leading complex upgrade and deployment projects, identifying infrastructure risks and technical debt, and planning multi-year infrastructure growth, lifecycles, and budgets;
- Must be able to act as solo project manager mixing internal and external resources in a unified timeline
- Serve as an informal leader within the C&C team; is responsible for actively sharing knowledge, reporting status, and developing junior engineers
- Ability to complete multiple projects concurrently with no supervision
- Responsible for managing service billing efforts
- Directs collaborative efforts around vendor circuit acquisition, management, and upgrades
- Acts as a Team Lead by participating in management discussions, advocating for team member development, demonstrating productive behaviors, cross-training within and across teams, etc.
Language and Presentation Abilities
- Ability to read, analyze, and interpret general technical documentation.
- Ability to effectively respond to standard requests from end users and peers.
- Ability to write clear technical documentation for end users, peers, and client IT contacts.
All items from Level 1, plus...
- Ability to prepare and present technical concepts and information to FCDC technical and business peers and client IT contacts.
All items from Levels 1 and 2, plus...
- Ability to prepare and present technical and IT strategic concepts and information to client decision-makers and industry peers (e.g. at local, regional, or national conferences)
Physical Demands
The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.
- Employees are regularly required to sit and talk or hear, sometimes for an entire workday.
- Employees are frequently required to use hands to finger, handle, or feel and reach with hands and arms.
- Employees are often required to stand, walk, stoop, kneel, crouch, and/or crawl.
- Some work is performed in server and communication rooms, server rooms, or other areas that require the ability to maneuver within tight spaces while surrounded by IT equipment.
- Employees must occasionally lift and/or move up to 40 pounds, often without assistance.
- Employees must have vision abilities including the ability to adjust focus and view computer screens for entire workdays while creating or consuming detailed information.
QUALIFICATIONS
Enterprise C&C Engineer 1
Enterprise C&C Engineer 2
Enterprise C&C Engineer 3
Education
NOTE: Relevant IT work experience years can be converted to formal education years at a ratio of 2:1
Preferred: 2-year (Associates) or 4-year (Bachelors) degree
Required: High school diploma
Preferred: 2-year (Associates) or 4-year (Bachelors) degree
Required: High school diploma
Preferred: 4-year (Bachelors) degree, preferably in a relevant field
Required: 2-year (Associates) degree
Work Experience
NOTE: General IT support and/or system administration work experience years can be converted to relevant engineering experience years at a ratio of 4:1
Preferred: 3+ years hands-on structured cabling, networking, and/or unified communications administration or engineering experience in a business environment
Required: 1+ years hands-on structured cabling, networking, and/or unified communications administration experience in a business environment
Preferred: 5+ years hands-on structured cabling, networking, and/or unified communications administration or engineering experience in an enterprise-level environment
Required: 3+ years hands-on structured cabling, networking, and/or unified communications administration or engineering experience in an enterprise-level environment
Preferred: 7+ years hands-on structured cabling, networking, and/or unified communications administration or engineering experience in an enterprise-level environment, with demonstrated project and/or team leadership experience
Required: 5+ years hands-...
