Enterprise Applications - Servicenow Developer I

TITLE: SERVICENOW DEVELOPER I
STATUS: NON-EXEMPT
REPORTS TO: MGR - SERVICENOW MANAGER
DEPARTMENT: IT-SUPPORT
JOB CODE: 11514
PAY RANGE: $80,700.00 - $92,000.00 ANNUALLY
GENERAL DESCRIPTION:
The ServiceNow Developer I is an entry-level position responsible for assisting in the design, development, and maintenance of the ServiceNow platform within the organization. The candidate will work under the supervision of senior developers and will be involved in building and modifying applications, workflows, and integrations to support business needs. This role provides an excellent opportunity to learn, grow, and contribute to the organization's digital transformation initiatives.
TASKS, DUTIES, FUNCTIONS:

1. Development and Maintenance:

• Assist in the development of business rules, client scripts, UI actions, UI policies, workflows, and other ServiceNow configurations.
• Support the maintenance and enhancement of existing ServiceNow applications.

1. Testing and Deployment:

• Perform unit testing of developed solutions.
• Assist in deploying updates and new configurations to the production environment following the company's change management processes.

1. Documentation:

• Document all development and maintenance work to ensure knowledge transfer and system maintainability.
• Contribute to the creation and maintenance of user guides and training materials.

1. Support:

• Provide basic support for the ServiceNow platform, resolving incident tickets and fulfilling service requests.
• Assist in troubleshooting and resolving issues reported by end-users.

1. Collaboration:

• Collaborate with team members, process owners, and other stakeholders to understand requirements and achieve project goals.
• Attend and participate in team meetings and collaborative planning activities.

1. Continuous Improvement:

• Participate in training and educational opportunities to enhance knowledge and skills.
• Contribute ideas and feedback for process and system improvements.

1. Compliance:

• Adhere to the organization's IT policies, procedures, and standards.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:

1. Effective oral and written communication skills required to interpret, resolve, and document business or technical.
2. Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment.
3. Must be able to self-prioritize work in a manner that maintains deliverable targets.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. INTERNAL: All levels of staff and management.
2. EXTERNAL: Vendors

QUALIFICATIONS:

1. EDUCATION: Bachelor's Degree in Computer Science, Information Systems, or equivalent work experience in a related field.

1. EXPERIENCE: Minimum two- five years of experience in software design, programming, maintenance, technical troubleshooting and documentation is required. 0-2 years of experience with ServiceNow or other ITSM platforms. Prior internship or co-op experience in a similar role is a plus. ServiceNow Certified System Administrator certification is preferred.

1. KNOWLEDGE / SKILLS: Enterprise experience working with multi-tier software architecture, object-oriented design, requirements gathering, Agile and Waterfall SDLC, and have a thorough understanding of core systems infrastructure (operating systems, web server, database, etc.). Demonstrated expertise in developing, troubleshooting, and implementing software code that includes two or more programming languages similar to the following:
   1. Procedural: C, TAL
   2. Interpreted: Caché ObjectScript, TACL, Python
   3. Non-Structured: SQL
   4. Object Oriented Programming
   5. Agile experience is a plus.
   6. Basic understanding of IT Service Management (ITSM) processes.
   7. Basic knowledge in web development technologies like JavaScript, HTML, and CSS.
   8. Good problem-solving skills and attention to detail.
   9. Excellent communication and interpersonal skills.
   10. Ability to work effectively in a collaborative team environment.
   11. Willingness to learn and adapt to new challenges.
   12. Strong desire to grow within the ServiceNow development career path.

PHYSICAL REQUIREMENTS:

1. Prolonged sitting throughout the workday to accomplish tasks.
2. Availability for emergencies and on call duty 24 hours a day, 7 days a week, as needed.
3. Occasional travel may be required.
4. Corrected vision in the normal range required to configure, test, and troubleshoot network server hardware and data.
5. Hearing within normal range.
6. Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment.
7. May work additional work hours to accomplish tasks.

LICENSES / CERTIFICATIONS:
ServiceNow Certified System Administrator certification is preferred.
THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.
REV. 1/31/2024
Other details

• Job Family Non-Manager
• Job Function Non-Manager
• Pay Type Salary
• Min Hiring Rate $80,700.00
• Max Hiring Rate $92,000.00

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