Enterprise Account Manager

YOUR MISSION

Our belief is simple: making customers better, makes better customers. As a Strategic Account Manager you will manage a handful of Mural’s most strategic customers by applying a human-centered approach. Account Managers play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and opportunistic upsells.

WHAT YOU'LL DO

• You are the point person for a set number of complex and highly strategic Mural customers. Average book size is around 20 accounts.

• Understand client business goals and anticipate future needs to deliver optimal solutions

• Prospect into new teams to expand Mural adoption, and multi thread to secure VP level business sponsorships throughout departments. 

• Drive planning sessions to ensure client is able to fully leverage Mural to meet their transformation needs and hitting success milestones

• Leverage project management skills to ensure complex accounts with various stakeholders utilize and leverage Mural across their business

• Own annual renewals and upsells across your customers

• Establish consultative and trusted relationships with clients

• Coordinate with cross-functional teams (Customer Success, Marketing, Product, Sales) to prioritize a cohesive and innovative customer experience 

• Develop best practices and process strategies to help the Account Management team scale 

• Elicit client feedback to act as internal advocate for our customers with Mural’s product teams

• Phenomenal communication skills and organized project management

• Communicate regularly with your customers to evaluate satisfaction

• Actively work to make your teammates at Mural successful 

WHAT YOU'LL BRING

• 5+ years experience in Sales/Account Management at a SaaS organization

• 2+ years managing strategic accounts with at least $500K in ARR, navigating large enterprise clients

• Ability to adapt and thrive in a fast paced environment where you enjoy innovating in your sales approach and sharing best practices across the organization

• Excellent project management skills and able to create and launch new initiatives 

• You have experience running 6-7 figure renewals and upsell within a fast paced SaaS company

• You have worked closely with customers to drive product adoption and workflow change management

• An intrinsic love of learning and demonstrating best practices of new technology

• Gain fulfillment from helping others by means of public speaking and training

• A highly responsive, outgoing, energetic representative of Mural

• A self-starting, independent approach to managing your own work

• Ability to manage and interpret customer behavior/data to create valuable business outcomes

• A passion to help customers succeed and empathize with them

• An undying concern about new, better ways to solve problems

• A willingness to work independently in the office or from remote locations

For roles based in New York City, California, Colorado, and Washington, the base salary for this role ranges from $173,000 - $216,200 + equity + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation.