Address
Form of workJOB DESCRIPTION
Position: Enrollment Specialist
Reports to : Commercial and Marketing Manager
General Job Description:
Include: Assisting in developing and implementing plans and goals for the school. Working as a team with the Marketing and Commercial Manager and Marketing Specialist. She is also responsible for the lead management of all schools, following all leads and creating strategies to improve sales conversions. She will also work with Directors for the registration process. She will be in charge of all enrollment processes. The Enrollment Specialist will be responsible for assessing applications, handling documentation, collecting information, entering data and providing customer service.
Profile
Is creative, dynamic, enthusiastic, communicative, cooperative and organized.
Takes care of the children and watches over their safety while in the school premises.
Adheres to the policy and procedures of Sff! and the DCDEE (Division of Child Development and Early Education.)
Acts as a role model both inside and outside the school.
Complies with responsibility and efficiency the tasks entrusted.
Maintains a positive and respectful attitude at all times.
Encourage teamwork among all staff.
Frequently communicates with the Marketing and Commercial Manager, Executive Director, School Directors, parents and staff.
Demonstrates flexibility in the face of changes or according to the needs of the parents, staff or the school.
Maintains confidential the information of the children, staff, and families of the school.
Works in cooperation with children, staff, and parents.
Seeks to generate at all times a warm, cordial and cooperative climate in the center. Take care of the work environment.
Aspires improvement and continuous educational training.
Maintains a positive attitude, respectful and oriented towards excellence.
Demonstrates a proactive attitude, looking for creative and optimal actions to generate improvements in the center when difficulties that may arise.
Values
Love
Integrity
Respect
Creativity
Vocational Service
Open Mind / Open Mind
Communication
Minimum Requirement
High School Diploma/ GED Required or Bachelor’s degree and/or a certificate in a related field. Or
Working towards the completion of an Associate degree, and three years of experience in customer service and/or sales. Or
College Degree in another field with 2 years of experience in related fields.
EDU119 Intro to Early Childhood Education (can be taken after 6 months of employment)
Bilingual fluent in Spanish and English
CPR and First Aid certified.
Fingerprint/criminal record clearance through DHHS Criminal Background Check, TB test and Medical exam.
Excellent communication skills, both verbal and written.
Strong organizational and time management skills.
High level of accuracy and attention to detail.
Ability to multitask and prioritize.
Excellent administrative skills.
Strong computer skills and knowledge of databases and relevant software programs.
Required Skills
Strategy planning.
Tactics and execution.
Community management.
Understand how content works on a social web.
Optimizing content and technology.
Creative mindset.
Writing skills.
Be on top of the latest digital marketing trends.
Relates to staff members and parents in a professional and diplomatic manner.
Ability to relate joyfully with children in a playful atmosphere.
Ability to maintain a professional attitude and appropriate dress code.
Has good problem-solving skills.
Ability to work with minimal supervision, self-motivation, and initiative.
Ability to work effectively and communicate with a diverse population of students, parents, and staff.
Ability to work effectively under pressure in a busy (sometimes chaotic) and demanding environment.
Demonstrate responsibility and reliability, with good attendance, punctuality and work habits.
Ability to express their opinions and suggestions with respect.
Ability to listen and follow guidelines or suggestions made.
Ability to manage people, work as a team, and coordinate with educational and administrative staff.
Able to develop constructive and cooperative working relationships with others.
Participates enthusiastically in school meetings, parties, and other school events.
Ability to fluently communicate with Parents, co-workers, and Management in Spanish and/or English.
Duties and Responsibilities
Written communication to potential clients about general information of SFF!
Answering on time (1 hours max.) all missed calls.
Creating reports and keeping track of the leads.
Take care of all leads and potential customers.
Working on strategic plans to achieve goals and measuring results of each strategy.
Answering phone calls and convert those calls into tours
Keeping track of incoming calls and doing follow ups
Keeping track of tour requests and doing follow ups
Keeping track of leads, tours and overall client communications
Enrollments for new families
Tours for potential clients
