Enrollment Outreach Representative

GENERAL SUMMARY

Enrollment Outreach Coordinators use excellent customer service to provide timely and accurate enrollment information to prospective students, parents, and other constituents by telephone, email, and in-person in an interactive and high-energy work environment. This is accomplished through providing outreach and contact efforts on new and existing inquiries interested in our graduate degree programs. They are monitored on metrics which include the quality of outbound calls, inbound calls, contact activity, program knowledge, attitude, working relationships and communication.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist prospective students with the enrollment process, by answering degree program questions, directing them to critical information and clarifying the admissions process and prerequisite requirements.
• Thoroughly understand and be able to articulate the academic programs of the University and educate prospective students about the educational offerings
• Build rapport and establish trust in learning about prospective applicants' goals and expectations of entering a degree program and career
• Receive and follow-up on potential applicants via videoconference, phone, and email, relating to obtaining advanced degrees.
• Provide essential information related to admissions requirements and enrollment processes to prospective applicants.
• Assess potential applicants and determine if they are interested and qualified to apply and enroll in various degree programs
• Qualify and advise potential applicants for various academic programs.

OTHER DUTIES AND RESPONSIBILITIES

May perform other duties and responsibilities that management may deem necessary from time to time.

All qualified applicants will receive consideration for employment without regard torace, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.