Enrollment Management Shared Processor

Position OverviewMore than perhaps any other factor, the degree to which a university attracts and retains qualified students determines the success or failure of that institution. The Enrollment Management division is a key player in this activity and has a profound effect on the institution’s success. The division is committed to developing a data-informed, forward-looking, comprehensive enrollment strategy that enables the institution to pursue strategic goals in an integrated and intentional manner.
The Enrollment Management Shared Services Center (EMSSC) provides front-line services to students on behalf of all the units within Enrollment Management (specifically, Financial Aid & Scholarships, Graduate Admissions, Registrar, Undergraduate Admissions), facilitates critical back-office processing, and provides overall project management support for the organization. This work is done on behalf of other units within EM and requires frequent and intentional coordination, training, and communication.
The goal of the center is to not only provide accurate, friendly and consistent service to students, but to also proactively identify methods to enhance the student experience at the University by decreasing bureaucracy, reducing student bounce and increasing student time to enable focus on academic endeavors. Specifically, this position is a data processing position that supports data entry to all functional units of Enrollment Management. This position maintains excellent data entry skills, a high degree of organizational ability, customer service skills, attention to detail and the ability to proof own work.
If you are looking for a rewarding and dynamic career, look no farther than the University of Kansas. In addition to a competitive salary, KU offers great benefits to employees with up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 10 paid holidays plus one discretionary day, a great retirement program, medical and dental insurance, life and disability insurance, other benefit plan options and state of Kansas discounts offered by various vendors. KU also offers employees educational opportunities for employees. KU is a great place to work! The University actively encourages applications from members of underrepresented groups.Job Description40% Incoming and Outgoing Document Processing

• Monitors outgoing transcript production to ensure that transcripts are processed timely in coordination with stakeholder expectations.
• Monitors incoming transcripts by downloading and processes following procedures and stakeholder expectations.
• Assists in the production of enrollment certifications and NSC degree verifications through the MyHub system.
• Processes returned and outgoing diplomas according to the procedure.
• Scans and quality checks documents for various units, utilizing established processes and protocols.

40% Processing and Data Entry

• Serves as processing support for Enrollment Management Units through various long and short-term projects by utilizing various systems by each functional unit.
• Monitors EMSP HawkHelp Ticketing System and assists with escalations from EMSS team.
• Serves as processing assistant to Admissions-related responsibilities, including but not limited to tasks such as transcript and application verification.
• Serves as processing assistant to Graduate Admissions-related responsibilities, including but not limited to tasks such as application processing and test score entries.
• Serves as processing assistant for Financial Aid and Scholarships-related responsibilities, including but not limited to tasks such scholarship and loan processing.
• Serves as processing assistant for the University Registrar-related responsibilities, including but not limited to tasks such as residency, waivers, and enrollment.
• Maintains moderate knowledge of current applicable policies and procedures for EM units and applying them appropriately.
• Reviews data for errors, missing information, etc. and works with supervisor and unit point of contact to help resolve any discrepancies.

10% Imaging and Document Management

• Opens, scans and links incoming mail daily.
• Assist with outgoing document production and mailing.
• Assist with mailing and shipping projects as needed.
• Assists with welcome packets and other materials as needed including outgoing scholarship and admission letters.
• Delivers documents and items to EM units and stakeholders via a courier run as directed.
• Maintains confidentiality of documents processed.

5% Inventory

• Assists in managing EMSP inventory which includes inventory for Admissions, Registrar, and Financial Aid.
• Works with supervisor to organize the ordering of new materials with EM partners when needed.

5% Other Duties

• As assigned by supervisor.

Position Requirements

1. Valid driver’s license or ability to obtain one by time of appointment.

Required Qualifications

1. High School diploma or completion of G.E.D. equivalency.
2. Two years’ experience in skilled clerical, accounting, auditing and/or administrative support work, including experience with basic office computer systems, OR two years of post-secondary education.
3. Excellent written communication skills as evidenced by application materials.

Preferred Qualifications

1. One year experience in data entry, with demonstrated experience performing with high levels of accuracy and maintaining confidentiality of records.
2. One year experience in PeopleSoft/Campus Solutions or similar enterprise student information system.
3. Full time work experience at the University of Kansas and/or in higher education including familiarity with Financial Aid, Registrar, or Admissions process and procedures.
4. Strong organizational and time management skills.
5. Attention to detail, ability to proof own work, and independently problem solve with assistance from supervisor.
6. Demonstrated ability to work collaboratively in a team setting.

Additional Candidate InstructionsIn addition to the online application, the following documents are required to be considered for this position:A cover letter addressing how required and preferred qualifications are met.

Resume or curriculum vitae.

Contact information for three professional references.

Incomplete applications will not be considered.

Application review begins Monday, April 1, 2024 and will continue until a qualified pool of candidates has been identified.Contact Information to ApplicantsMandy Annas
acannas1@ku.eduAdvertised Salary Range$38,000.00Application Review BeginsMonday April 1, 2024Anticipated Start DateMonday May 6, 2024Apply to Job