Engineering Technician (Opportunity To Underfill At Customer Service Clerk*Plans)

The City of Phoenix Planning and Development Department (PDD) guides the physical development of the city by preserving our historic sites, planning what can be built where, and ensuring the safe construction of buildings and infrastructure. PDD is looking to fill multiple vacancies for an Engineering Technician in the Management Services Division and the Plan Review Division.

Management Services

The Management Services team consists of a large group of employees who intake the vast majority of all Planning and Development submittals. This includes screening packages for completeness and performing quality assurance on conditions, flags, and holds prior to permit issuance. The team is responsible for intaking all plan review types including commercial, residential, civil, fire prevention, and site plan reviews. This position will assist customers over the phone, in person, via email, and through ProjectDox and online systems. This includes assisting with customer workshops and answering customer inquiries by phone and email within the same business day.

This position will also be responsible for guiding EPR customers step by step through the PDD Online and ProjectDox programs as well as taking payments and scheduling appointments. Responsibilities will include creating plan reviews, inserting fees, notifying customers of plan completion, and issuing permits. These positions will run daily quality assurance reports for payment and customer processes.

Plan Review

The Plan Review ET will work at the Civil Permits and Water Services counter. The position is responsible for processing and taking payments for civil permits and water/sewer services, answering phone calls, faxes, and emails, researching water/sewer data, researching project status for customers, verifying addresses, assigning right-of-way addresses. They will assist internal customers & external customers, including processing paperwork for the Water Department and Streets Department.

Opportunity to Underfill at the Customer Service Clerk*Plans level.

This position is responsible for answering telephone calls and relaying information or directing the caller to the appropriate persons for action, performing data entry and retrieval for staff and customers, providing customer referral or information service activities, updating daily logs, and verifying information on building permit applications for accuracy and completeness. This assignment differs from the base classification of Customer Service Clerk due to the higher level of discretion exercised in conducting research; and deciding, based on information available, which departments or divisions will be required to review and evaluate the building plans or which inspectors should be sent on priority calls.

• Proficient communication skills to assist internal and external customers in a fast paced public setting.
• Knowledge of research methods to utilize multiple resources and provide accurate records.
• Ability to work with quick turnaround times and meeting established deadlines.
• Ability to complete assigned tasks using knowledge and resources with limited direct supervision.
• Ability to prepare and update statistical reports.

Engineering Technician

Pay Range: $18.16 to $32.62 per hour.

Hiring Range: $18.16 to $26.83 per hour.

Customer Service Clerk*Plans

Pay Range: $17.72 to $30.31 per hour.

Hiring Range: $17.72 to $24.93 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

A comprehensive benefits package is offered which includes:

• for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 003 Benefits

Engineering Technician

• One year of experience in paraprofessional engineering work
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• The City job description can be found here.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
For information regarding pre-screening and driving positions,
• .

Customer Service Clerk*Plans

• One year of experience in meeting the public and performing varied office and clerical tasks supplemented by course in bookkeeping and demonstrated typing skills.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• The City job description can be found here.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
For information regarding pre-screening and driving positions,
• .

The minimum qualifications listed above, plus:

• Cash handling experience.
• Experience in data entry.
• GIS or mapping system experience.
• Experience providing Customer Service by telephone, email, or in person.
• Experience working with computers and knowledge of computer software applications such as Microsoft Excel, Word, and Outlook.

Recruitment closes March 20, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list.This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.
If you are in need of computer resources,
• for free options.
Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance.
• for more information.
• Explore other Employment Opportunities with the City of Phoenix.
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• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.

Engineering Tech, JC:19230, ID# 53707 , 03/12/24, USM, SG, Benefits:003

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.