Engineering Manager, Mobile

Our Mission

iSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings to global customers including American Express, Expedia, and IHG Hotels. Our proprietary platform processes more than $4B a year in transactions.

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What you’ll do

The Engineering Manager, Mobile reports to the Director of Engineering and works as a customer-centric technical leader to drive the tactical execution of the organization’s strategic delivery plans for the mobile development teams.

• Lead and execute a staffing and resource management strategy to achieve quarterly and annual professional development revenue targets
• Develop flexible, scalable resource management plans to enable the achievement of new business and expansion revenue targets
• Create transparency and instruction for your direct reports to understand their impact on these KPIs

• Ensure application design to improve performance and maintain data security and integrity
• Communicate the Company’s mobile strategy to management, staff, partners, customers, and stakeholders
• Work closely with Product Management to develop technology and product roadmaps
• Develop and tactically execute resource allocation plans to meet budget and minimize technical debt
• Collaborate with the appropriate departments to assess and recommend technologies that support company organizational needs
• Work with Engineering leadership to review, recommend, and adjust current development processes to meet refreshed standards, and institute new processes as necessary
• Work with the DevOps and QA teams to shift the development organization to continuous development and integration
• Design solutions that are practical, flexible, scalable, reusable, strategic, and are achieved through the application of industry-proven architectural principles, standards, and governance through collaboration with the Architecture team

• Lead with a customer-centric approach to achieve above-industry-standard levels of customer satisfaction
• Collaborate with commercial, program, and product leadership with intentionality and thoughtfulness to set realistic delivery timelines for our customers
• Improve Customer Satisfaction (CSAT) and Net Promoter Score (NPS) metrics on a quarterly and annual basis
• Monitor and adjust strategy based on internal development satisfaction surveys
• Support development quality of life initiatives like local development environment improvements, training, and tooling

• Lead, coach, manage, and be a culture and core values carrier for your cross-functional, multidisciplinary development teams
• Use industry-relevant engineering best practices to create a culture of innovation and excellence, characterized as highly collaborative and quality and delivery-focused
• Use data, business cases, and industry knowledge to communicate with your team, peers, and leadership and infuse relevant thought leadership into strategic planning discussions
• Develop operational OKRs that cascade from the company OKRs to measure the performance of your teams effectively
• Strategically and proactively identify roadblocks and risks to achieving objectives, and pivot plans and strategies when necessary
• Collaborate with People Operations (POps) to develop professional growth, development, and training plans for your direct reports, as well as the strategic direction of these tasks for indirect reports
• Collaborate with Engineering leadership to audit and develop new hire and new project onboarding and ramp up plans for development team members
• Collaborate with Engineering leadership and People Operations (POps) to develop a junior engineering track plan and recruitment strategy
• Actively participate in and contribute to all employee engagement and performance management initiatives, both org-wide and development team-specific
• Provide timely completion of performance management reviews, timesheets, and other managerial activities as deemed appropriate and expected in this role

• Knowledgeable in iOS and Android mobile app development ecosystems, methodologies, best practices, proven processes, and management, with demonstrated success putting that knowledge into practice to deliver quality software products on budget, within the planned schedule, and of superb quality
• Intrinsic leadership and discipline, experienced in rolling up your sleeves and actively participating as a teammate, coach, leader, mentor, individual contributor, and innovator
• Experience working with full-time team members and contractors across different time zones
• Experience in releasing and supporting mobile applications in production across multiple app stores
• Ability to confidently develop and execute strategies to achieve targets related to the company's objectives and key results (OKRs)

Location

This role is remote and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer!

What we bring to the table

iSeatz is among the most prominent tech employers in New Orleans. With employee engagement and community impact at the forefront of our culture, we have been named a 2020 Top Workplace by nola.com and honored as one of the CityBusinesses’ Best Places to Work since 2008, including a 1st place award in 2020, at the height of a global pandemic.

iSeatz is committed to ensuring all employees are given every opportunity to succeed and grow within and beyond their current roles and responsibilities. We work diligently to build and maintain trust among our workforce in everything we do, beginning with fostering an autonomous and thought-provoking work environment.

Micromanagement does not have a place at iSeatz. You will be trusted to use the knowledge and experience that brought you to iSeatz in tandem with the support of your manager and those around you, as needed, to deliver a high-quality end product.

We value a diverse workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at humanresources@iseatz.com.

A note about joining our workforce

At iSeatz, we’re looking for candidates who are genuinely excited about joining our fast-paced and motivated team. If you’re not enthusiastic about the opportunity to be a significant contributor; to lead with confidence, discipline, impact, thoughtfulness, innovation, and accountability; and to bring your passion and drive for this specific role to the table, we ask that you kindly refrain from applying. On the other hand, if this all sounds like you, we can’t wait to hear from you! Come help us shape the future of the travel and loyalty tech industry.