Engineer Iii - Change & Release Manager

What you can expect! 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

The Engineer III - Change & Release Manager will be reporting to the Manager, IT Service Management and will be responsible to manage IEHP’s IT change and release management processes. The Engineer III - Change & Release Manager is responsible for implementing and managing day to day activities for change, release, and deployment management. The position will lead change advisory boards, perform change management services, and provide team oversight and guidance to ensure process adherence with IEHP’s approved change process, methods, procedures, and standard. The Engineer III - Change & Release Manager defines processes, standards, and tools to ensure efficiency and repeatability of software build, release, deployment, and site maintenance, in addition to collaboration with, inter-departments to ensure member needs are met while simultaneously building strong peer relationships.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary.
• Hybrid schedule.
• CalPERS retirement.
• State of the art fitness center on-site.
• Medical Insurance with Dental and Vision.
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development.
• Wellness programs that promote a healthy work-life balance.
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Education & Experience

• Eight (8) years of experience in Change management and Release Management. Demonstrated experience using ServiceNow ITSM (Change, Release) products. A solid understanding of ITSM with practical experience designing, implementing, and supporting ITIL improvements.
• Bachelor’s degree in computer science, Information Management or similar technical field from an accredited institution required.

 Key Qualifications

• Must have a valid California Driver's License.
• Knowledge of:
• ITIL Knowledge (Foundation s V3 or V4)
• Major ITSM processes including Change Management, Release Management, Knowledge Management, Incident management
• Current business practices and computing systems, IT development methodologies and operations.
• Program and project management and planning, process mapping
• Understanding of:
• Healthcare issues, information systems, management issues, and current trends.
• Conceptualizing business strategies while implementing information systems and technology strategic direction

Start your journey towards a thriving future with IEHP and apply TODAY!