Endpoint Systems Administrator

Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
The Endpoint Systems Administrator is responsible for working with Senior Systems Administrators and Engineers in managing the day-to-day IT Operations of MACU's end user computing environments.
Job Description
LOCATION
Mountain America Center - Hybrid:
9800 S Monroe St
Sandy, UT 84070
SCHEDULE
Full Time
To be effective, an individual must be able to perform each job duty successfully:

• Responsible for the maintenance, configuration, reliability and troubleshooting of computer systems, mobile devices and other hardware and software systems.
• Researches and recommends new hardware, software and technical products as it relates to new or improved technical services.
• Maintains and suggests technical training to further expand knowledge of installed technologies while providing timely, accurate and professional service.
• Provides Level 3 support for end user technology issues escalated from the IT Service Desk.
• Provides technical direction and mentors Junior Systems Administrators.
• Builds, tests, and deploys software packages and updates, applies server updates and troubleshoots and resolves PC issues.
• Develops and maintains user guides, diagrams and procedures for technical functions and services.
• Participates in after business hours On-Call support rotation.
• Monitors system performance to meet system availability as well as to ensure delivery of a great user experience.
• Meets the needs of the end user in a quality and professional manner.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience

• Three to five years of similar or related experience. Minimum of three years' experience as a System Administrator in an Enterprise environment managing technology solutions.
• Extensive experience and knowledge of the following technologies:
  • Microsoft Windows Workstation and Windows Server Operating Systems
  • Microsoft Active Directory and Microsoft Entra ID (Azure AD)
  • Group Policy and Configuration policy management
  • Citrix or other virtual Desktop (VDI) experience
  • SCCM, Microsoft Intune, MDM management experience
  • Working knowledge of Virtualization, Vmware or equivalent
  • In-depth experience in designing, installing, configuring, and maintaining large-scale technologies for user bases from diverse and remote locations.
  • Powershell scripting
  • Credit Union or Banking experience is a plus.

Education
Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field or equivalent experience.
Managerial Responsibility
This position will not have managerial responsibility
Language Skills

• Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
• Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.

Computer/Office Equipment Skills
Advanced skills in Microsoft Office 365 including Outlook, Word, PowerPoint, and Excel
Imaging and Patch Management, Advanced Enterprise Anti-Virus and Endpoint Security products must be maintained.
Other Skills and Abilities

• Ability to identify issues, investigate and recommend a course of action
• Ability to work both autonomously and collaboratively in a fast-paced environment
• Ability to work alone or with a team in a fast-paced changing environment
• Excellent verbal and written communication skills, and the ability to interact professionally with diverse groups of employees, customers, and technical resources
• Ability to prioritize and multi-task assignments
• Ability to deliver quality service
• Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines
• Adaptive to change, responds positively to altered circumstances or conditions
• Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
• Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies
• Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams

PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to sit, talk, and hear consistently
Ability to kneel, crouch or crawl, and use hands to handle or reach frequently
Ability to stand and walk occasionally
Vision Requirements
Closer vision (clear vision at 20 inches or less)
Distant vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently
Ability to lift up to 50 pounds occasionally
Environmental
Must be able to endure cold non-weather conditions occasionally.
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***
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Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.