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Form of workGreat in theory. Even better in practice. Mitchell Hamline School of Law provides a legal education grounded in legal theory and distinguished by exceptional practical legal training. A forward-thinking, independent law school with a history dating back more than 100 years, we have continually shaped legal education to be relevant to our students, their future clients, and the legal profession. We are committed to making legal education accessible and offer an unmatched number of enrollment options. Our students graduate prepared to put their degree into practice or use their legal training in the profession of their choice.
Position Purpose:
This position provides Endpoint Administration, Imaging, Software distribution and licensing, Inventory, and reporting for all computer hardware and software in the Campus. The Endpoint Administrator is also responsible to ensure proper life cycling, RMA and repairs for supported endpoint equipment, and a complete record of all distributed hardware and software for faculty and staff, as well as public facing or general use workstations.
Mitchell Hamline School of Law is an Equal Opportunity, Affirmative Action Employer. We are dedicated to building a diverse employee base that is committed to teaching and working in an environment focused on equity and inclusion. The Endpoint Administrator is responsible for ensuring equity and inclusion is rooted into their day-to-day work. The Endpoint Administrator must strive to promote equity through continuous learning and improvement, the positive development of our community, and the identification and removal of barriers.
Responsibilities:
- Manage Quest KACE
- Install and maintain system with current updates IAW industry best practice
- Plans outage and maintenance windows
- Customize configuration and reporting
- Conduct periodic reports
- Oversee physical inventory
- Train new technicians as needed
- Oversee imaging
- Respond to user requests for assistance with computer hardware and software, including end users, identifying the specific issue, troubleshooting and resolving it, or escalating as appropriate
- Provide end users training
- Plan and manage the setup and installation of all computers and peripherals, insuring they are all kept up to date
- Setup computer images, including developing standard system configurations and standard application set-ups
- Install and configure Windows Operating Systems
- Install and Configure Application software
- Install and configure computer peripherals
- Plan and implement computer replacements
Qualifications:
- Bachelor's degree in Computer Science, or related field; or combination of related education and experience.
- Experience designing, building, and maintaining the Local and Wide Area Network Infrastructure, consisting of servers, routers, internet gateway, and firewalls.
- 3+ years of project management experience designing, implementing, and maintaining enterprise-wide infrastructure and application
- MCE, MCSE certification preferred
- Good understanding of Microsoft Networked computers, major software applications, such as Microsoft and WordPerfect, and Hewlett-Packard, Canon, and Savin printer software
- Analytical, problem-solver, critical thinker
- Strong customer service skills with demonstrated responsiveness to customer needs
- Demonstrated ability to partner with end users to accomplish objectives
- Strong communication skills
- Ability to work under pressure
- Excellent project management skills
Members of diverse and under-represented groups are encouraged to apply. (AA/EOE)
Mitchell Hamline School of Law is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, creed, religion, national origin, sex, marital status, veteran/military status, disability or handicap, age, sexual orientation, status with regard to public assistance, or any other protected class status defined by law.
