End User Support Technician (Pc/Mac) (Helpdesk Technician) (6+ Month Assignment)

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End User Support Technician (PC/MAC) (Helpdesk Technician) (6+ Month assignment)
Location : Onsite at Basking Ridge, NJ - 5 days a week
Rate : 25hr

• Perform analysis, diagnosis, and resolution of complex hardware and software problems for End Users within defined service level agreements for headquarters-based users. Coordinates problem and project resolution with Infrastructure and Operations to minimize disruption and downtime.
• Act as level 2 support escalation from walk-up and call center according to SLA's per ticket priority.
• Act as a junior system administrator to perform routine tasks to maintain operations such as, but not limited to, account lifecycle management (creation, modification).
• Provides instruction and training to End Users in troubleshooting, maintenance, and use of applications & hardware. Develop written knowledge items used for troubleshooting and training purposes.
• Perform moves, adds, and changes (MAC) requests for new and existing staff. Accountable for new hire hardware/software setup and initial training on support procedures and standard applications. Maintain telephony systems. Perform MAC's in voicemail system and configure phones.
• Provide onsite support for launch meetings, national/regional meetings, and audit activities to ensure all IT-related needs are met.

• Minimum 2 years IT Support or related experience.
• Excellent technical knowledge of PC and Mac hardware platforms
• Outstanding customer service skills Ability to develop technical documentation
• Ability to work with various customers and partners effectively.
• Ability to effectively troubleshoot various software issues effectively.
• Effective interpersonal skills and relationship-building skills Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.

• Strong knowledge of Microsoft Windows 10 and Office 365
• Laptop hardware and phone support
• General networking knowledge