End User Support Projects Lead Part Time

Job Description:

Onsite Part-Time
Application System Technical Analyst-Senior is responsible for providing analysis, design, configuration, testing, implementation and support (technical and functional) of administrative, financial, or clinical information systems. Senior-level professional experienced in all aspects of healthcare related information systems. Encompasses full knowledge required within the configuration, installation, design, testing, implementation and maintenance of administrative, financial, or clinical information systems. Typically designs and develops approaches that are implemented by others. Is able to function with minimal oversight and direction. Provides technical guidance to peers.

• Works assigned tickets. Responds to customer requests and service tickets within established IT standards. Communicates with other IT staff as necessary to ensure effective resolution, and communicates resolution with customers in a timely fashion.
• Leads in the design, implementation, testing, and documentation of new or existing applications. Creates scope documentation of projects and assists in tracking project completion.
• Analyzes the usability of the system and ensures information is findable. Creates structures to improve the user experience. Tests new developments and performs quality control and bug tracking. Identifies issues and proposes solutions. Documents problem resolution for fellow IT staff.
• Provides training and documentation to End Users on internal applications, including Sitecore. Reviews user workloads and suggests ideas for improvement.
• Measures success, use and performance of an application and makes recommendations for improvement.
• Monitors ticket queue and assigned tickets to department associates. Notifies the team when tickets are accumulating beyond acceptable service levels. Mentors team members and maintains a collaborative team environment. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.

Minimum Qualifications
Required

• High School Diploma or equivalent
• Five (5) years of experience managing digital properties Previous experience creating sites, editing pages, testing customizations, and managing permissions is required

Preferred

• Bachelor's degree
Seven (7) years of experience in analyzing and implementing usability, user experience (UX), and information architecture concepts is preferred Previous experience with Sitecore or other WCMS platforms is preferred

Knowledge, Skills and Abilities:

• HTML is required.
• CSS is preferred.
• Regular attendance to perform work during regularly scheduled business hours or scheduled shifts is required
• Ability to work nights and/or weekends is required for identified positions

Physical Requirements:

Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Anticipated job posting close date:

Location:

Good Samaritan Hospital, Lutheran Medical Center, St Joseph Hospital

Work City:

Denver

Work State:

Colorado

Scheduled Weekly Hours:

25

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$29.78 - $52.91

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers , and for our Colorado, Montana, and Kansas based caregivers ; and our commitment to diversity, equity, and inclusion .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.