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Form of workWho We Are
WPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS Health Solutions has been making health care easier for the people we serve for more than 75 years. Proud to be military and veteran ready.
Culture Drives Our Success
WPS’ Performance-Based Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive and empowering employee experience. We recognize the benefits of Diversity, Equity, and Inclusion as an investment in our workforce—both current and future—to effectively seek, leverage, and include diverse perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.
From 2021 to 2023, WPS Health Solutions was recognized for several awards:
- Madison, Wisconsin’s Top Workplaces
- USA Top Workplaces and the cultural excellence awards for Remote Work and Work-Life Flexibility
- Achievers 50 Most Engaged Workplaces® with the further honor of Achievers “Elite 8” winner in the category of Culture Alignment
- DAV Patriot Employer
- VETS Indexes 4 Star Employer
- BBB Torch Award for Ethics from Better Business Bureau of Wisconsin
Role Snapshot
The Internship Program with WPS Health Solutions is comprised of four key components. WPS interns will primarily focus on the responsibilities within their functional areas, as it relates to their respective field of study. In a group setting, interns will collaborate on the “Pay-It-Forward Project” – the development of a resource to be utilized for future program participants. The third component relates to exposure to corporate culture and training to aid in future career successes. At the conclusion of the program, interns will participate in a final presentation for senior executives by showcasing their experience in the program and functional areas.
In this role:
The End User Experience (EUX) team is responsible for all Desktop and Mobile Device hardware and OS lifecycles (deployment, maintenance, and security); Desktop Software Application packaging, patching, and installation; and the WPS Citrix environment.
Set up and install new and replacement mobile and desktop devices, which includes imaging equipment and deploying necessary software, utilizing applications such as SCCM and Intune.
What you will do as an End User Experience IT Intern:
- Unpack equipment and pack equipment for shipping.
- Configure and install hardware and peripheral components, such as monitors, keyboards, printers, and disk drives.
- Provide updates and completion information to manager and/or Team Members.
- Follow established company policies regarding safekeeping and security of equipment.
- Assist troubleshooting, repair, and preventative maintenance work on the technical equipment.
- Provide technical support on assigned Help Desk tickets (ServiceNow) in person and by phone.
- Learn and maintain knowledge of security requirements.
What will I gain from this role?
- Gain hands-on experience building, deploying, and repairing mobile and desktop devices.
- Work directly with our internal clients, providing first level support for device hardware.
- Gain valuable experience that aligns with your career goals.
- Develop a well-rounded business toolkit that will serve you well wherever you go.
- Work in an environment that serves our Nation’s military, veterans, Guard and Reserves along with their families.
- Work in a continuous performance feedback environment.
Hourly Rate of Pay
- The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, and experience. The starting hourly range for this position is $18-$22
Minimum Qualifications
- Be currently pursuing a degree in higher education or recent graduate
- Have experience with Microsoft Office (i.e., Word, Excel, Outlook, etc.)
- Work on-site within regular business hours at the Corporate Office in Madison, WI (remote work is not offered)
- U.S. citizenship is required for this position due to Department of Defense restrictions.
Preferred Qualifications
- Top-tier academic performance
- Be currently pursuing a degree in Information Technology, Networking, Communications Technology, or equivalent field, or a recent graduate
- Ability to remain calm and courteous in demanding situations
- Ability to manage multiple priorities
- Ability to work independently, as well as with a group
Benefits
- The base pay offered for this position may vary within the posted ange based on your job-related knowledge, skills, and experience.
- Innovative professional and cognitive development programs
- Competitive paid time off
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