Employment Coach

East End Community Services is a 25-year old non-profit organization whose mission is to break the cycle of generational poverty in Dayton Ohio. Through the process of skilled coaching we help empower disadvantaged individuals and whole families to explore the change process, set goals, and create specific plans for building new skills and self-confidence to achieve overall success.  We offer programs in education (out-of-school-time academic, social and emotional support for K-8 students and high school age youth; plus parent education), employment and income stability (credential based job skills training, computer training, job related soft skills training, job placement), health services (support for struggling with addiction recovery), access to affordable housing and healthy food, and social connectedness (opportunities to build supportive relationships with others).

East End Community Services is legally known as WestCare Ohio, a proud subsidiary of the international non-profit organization - WestCare Foundation.

Position Summary:

The Employment Coach helps disadvantaged persons who desire to attain living-wage employment by providing them with person-centered employment-related support services. Those services may include (but are not limited to) any of the following: vocational assessments, educational assessments, employment goals setting, work readiness skills training (workplace expectations, and soft skills that include attitudes/enthusiasm, ethics, communications, problem-solving, teamwork, and professionalism), resume writing, and assistance with on-line job searches and applications. The Employment Coach also helps clients assess their barriers to employment, such as lack of work-related credentials and/or high school diploma, childcare, transportation, stable housing, legal problems, mental health, or substance use issues, and works with other East End staff and partner agencies to resolve issues and remove barriers to successful employment. In many cases the Employment Coach sets up accounts with Ohio Means Jobs and refers clients to the Montgomery County Workforce Development. In other cases, the Employment Coach matches clients directly with employers, based on relationships and communications developed by the Employment Coach with selected employers. The Employment Coach is responsible for documenting meetings with clients and reporting regularly on progress made by clients, and the key outcomes attained.

Essential Job Functions:

• Meet all jobseekers ‘where they are’ and support them until they advance to self-sufficiency.

• Collaborate with other team members at East End and with partner agencies as needed to assure the best possible outcomes for clients.

• Achieve expected outcomes of funding contracts.

• Maintain a working knowledge of high demand, well-paying jobs in Montgomery and surrounding counties

• Maintain a working knowledge of workforce training (credential) opportunities available at East End (forklift), Sinclair CC, and Montgomery County that could be accessed by clients.

• Maintain records of activities and results achieved and complete monthly, mid-year and annual reports as needed.

• Develops and maintains a working knowledge of education and job training opportunities within the community, and matches such resources to participant needs and goal plans;

• Develops and maintains a working knowledge of other social services provided by WestCare, as well as other support services available in the community;

• Maintains current sites where program participants may be placed in work experiences, and develops additional sites as necessary;

• Tracks initial employment, and monitors for 30-day, 90 day (about 3 months) and 180-day placements;

• Teaches a workforce soft-skills curriculum including job readiness, job searches, resume writing, and other skills to groups of program participants;

• Coaching clients to remain in the program and achieve success, while providing wrap-around support services when barriers are encountered;

• Developing a working knowledge of education and job training opportunities in the community, and facilitating matches with clients' needs and goal plans;

• Delivers life skills education (parenting, budgeting, etc.) to program participants, using a pre-determined curriculum;

• Completes all required paperwork in an accurate and timely manner to ensure participant activities are documented;

• Enter accurate and timely data in designated database, as required;

• Proficient in MS Office, Outlook, Google Docs, etc.

• Embraces and embodies the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation;

• Performs any other duties as assigned

Certifications/Licensures:

• A valid driver's license and the ability to obtain and maintain WestCare's vehicle insurance is required.

Education:

• A High School Diploma or equivalent is required.

Experience and Competencies:

• Experience working with disadvantaged individuals required;

• At least three (3) or more years knowledge and experience with employment services, including CCMEP and WEP preferred;

• Prior experience using office equipment, including phones, scanners, printers, and fax machines, and web cameras is required;

• Ability to define problems, collect data, and draw valid conclusions required;

• Excellent communication skills are required;

• Ability to exercise good judgment and discretion required;

• Ability to work well in a team environment required;

• Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality required;

• Professional appearance and demeanor required;

• Must be culturally/linguistically sensitive to populations served;

• Intake and assessment experience is highly preferred;

Working Conditions:

• Work is primarily performed in an indoor or office setting;

• Some outdoor activities and travel between multiple locations may be required;

• Regular and prompt attendance is required throughout employment.