The Employee Services Specialist is a part time, fully remote role that will handle and troubleshoot complex customer issues for EdAssist clients. This may include handling Tier 1 Application Support issues and supporting the continued development and maintenance of IT issues. This role will troubleshoot all Tier 1 application issues and function as an 'issue-to-resolution' liaison of CRM tickets between departments.

Bright Horizons is a leading provider of workforce education programs that future-proof organizations by building employee skills. We know the best organizations are fueled by people inspired by their jobs and professional possibilities. We help top employers around the country provide that inspiration, with affordable, targeted, and guided education programs that build professional futures. Our goal is to create pathways and learning opportunities that align employees’ career goals to organizational skills needs, addressing engagement, filling talent gaps, and transforming workforces to be ready for the future.

What you will be doing:

• Part time, scheduled 20 hours a week with potential increase in hours (up to 40 hours a week) during peak times.
• Assist Spanish speaking customers
• SLA Management and Enforcement with consistent delivery of excellent customer service.
• Triage and resolve issues and determine when an issue gets sent for T2 development teams.
• Work with external vendors to troubleshoot and resolve internal applications.
• Augment application troubleshooting documentation library/knowledge base.
• Foster relationships with peers across technical and functional business teams.
• Effectively gather details, summarize and articulate issue resolution.
• Additional duties as required.

What we hope you will bring to this role:

• Auditing experience and a BS/BA degree preferred
• Strong CRM Skills
• Fluency in Spanish, both written and oral required
• Excellent communication skills, ability to communicate with a wide variety of people both written and verbal.
• Being solutions oriented in troubleshooting application issues.
• Strong analytical skills
• Strong knowledge and understanding of the following:
• Web based applications
• Microsoft Office products
• Experience with Help Desk support.
• Experience with Dynamics CRM a plus
• Technical Skills
• Productivity Tools: Microsoft Word, Excel, PowerPoint

Compensation Range:

The Hourly Range for this role is: $22/hr

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.