Emergency Response Technician I

This posting is for a class scheduled to start in July 2024.

Colorado Springs is One of the Best Places to Live according to

Learn_About_the_City
(This information may change annually).

The purpose of this position is to process incoming 911 and non-emergency calls for service, to determine the nature of calls and choose the appropriate response using emergency Police, Fire, and medical protocols in conjunction with the computer aided dispatch system (CAD). Prioritizes calls based on the nature of the emergency. Receives incoming calls for Police, emergency medical, and Fire services and other emergency and non-emergency assistance; obtains critical information needed to ensure proper Police, Fire, and medical response; and performs a variety of duties relative to assigned areas of responsibility.

• Answers 911 phone calls and text messages.
• Builds calls for services using CAD, Mapping, and Central Square phone system.
• Determines nature of call based on preliminary investigation using IAED protocols and the correct resources and agencies.
• Maintains good customer service while following policies and procedures, general
  orders, and standard operating procedures.
• Utilizes various software and web-based systems to conduct research to complete calls.
• Applies recording technology to play back disconnected calls for information gathering.
• Answers non-emergency calls utilizing appropriate policies, procedures, and software to provide good customer service.
• Performs data entry functions during call processing by entering tow and repossession information into the tow database.
• Runs checks in CCIC/NCIC for wants and warrants on vehicles, guns, boats, articles, and persons to complete requests for service.
• Assists internal requests through administration line to process calls.
• Applies unique agency specific procedures to calls for service to gather appropriate crime analysis data such as CAB TIP and stranger danger.
• Answers alarm lines and processes alarm calls from companies with city ordinance compliance.

We are looking for candidates who demonstrate:

• Knowledge of public safety dispatching and/or call taking protocols
• Ability to comprehend critical information to ensure proper resources are dispatched
• Ability to make quick and lucid decisions
• Ability to successfully pass the CritiCall testing series including keyboarding at 27 wpm
• Ability to function in a work environment with moderate noise level from several sources creating constant activity
• Ability to write a series of numbers, names, and addresses
• Ability to receive and respond to incoming emergency and non-emergency calls for assistance
• Ability to read computer screens
• Ability to speak into radios and telephones

This position requires excellent decision-making and communication skills, good judgment, and the ability to multi-task while maintaining a high degree of emotional self-control. The ability to handle stressful, negative, and sometimes aggressive situations is also required.
Machines, Tools, Equipment, and Work Aids: Fax, scanner, telephone, headset, workstation with moveable decks, ergonomic adjustable chairs, computer, and printer.
Specialized Computer Equipment and Software: CAD, Central Square phone system with text to 911, CCIC/NCIC, CJIS, LERMS, ProQA, Microsoft Office Suite, Contact Mapping systems, Twitter, Facebook, Citizen Observer, 3si, CSU database, Everbridge and Agency 360.

• High school diploma or GED
• Successfully pass the CritiCall testing series including keyboarding at 27 wpm
• Possess, or obtain within three months of hire, NCIC/CCIC (National Crime Information Center/Colorado Crime Information Center) certification
• Possess, or obtain within six months of hire, the following certifications: CPR(Cardiopulmonary resuscitation), CBI(Colorado Bureau of Investigation), Priority Dispatch Systems TM (Emergency Medical Dispatcher, Emergency Police Dispatch, and Emergency Fire Dispatch), and certification through the National Academy of Emergency Dispatch

One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
Additional appropriate education may be substituted for the minimum experience requirements.

• Experience in a public safety setting, including public safety dispatch experience
• Current CPR certification and Emergency EMD, EPD and/or EFD certifications
• Bilingual (Spanish)
• Experience with CJIS, CAD, NCIC, and CCIC computer systems

This is a shift position requiring the ability to work varied hours and days to include nights, weekends, and holidays in a closed, secure environment. The ability to work on-call and mandatory overtime is required.

After successful completion of required training, employees will be eligible for an accelerated pay progression.
The job offer will be contingent upon successful completion of a polygraph examination, extensive background check, typing proficiency test, and other pre-employment assessments.
Applicants that have used marijuana or CBD products within 3 months from the date of their application submission will not be eligible for hire. More information about the Colorado Springs Police Department's Marijuana Use Policy can be found here.
Physical Demands: This position requires the ability to lift up to 20 pounds occasionally and 10 pounds frequently.
Environmental Conditions
Primary Work Environment - Office environment with moderate noise level from several sources creating constant activity

Please contact CSPD Human Resources at cspdhiring@coloradosprings.gov for any questions about this position.

The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.
The City does not sponsor applicants for work visas. If hired, you will be required to provide proof of your eligibility to work in the United States.
Apply to Join Our Team

• Please visit Colorado Springs Jobs and click on 'Apply for a City Career' > 'City Career Postings - Apply Now' button to complete an online application. All job applicants will need to create a new login and online application (unless you already have a NEOGOV/governmentjobs.com user ID and password).
• Completing your application in full, including the entire work experience section, will assist Human Resources (HR) in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.
• Our NEOGOV application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position's closing date and time listed in the job posting. HR will review the last application you submit for a position.

The City's job classifications, including physical demands and descriptions can be found on the website.
You can view the status of your application here.
To be notified of future career opportunities, go to coloradosprings.gov/jic

****************************************************
Equal Opportunity Employer

Employment Type: Classified - Full Time