Emergency Housing Specialist Supervisor

Description
It is an essential job requirement to be fully vaccinated against COVID-19 for this role. If you need an accommodation of any kind for religious or disability reasons, including related to this job requirement, please contact Human Resources.
Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Compensation: $65,000
Overview:
In collaboration between Housing Works Inc. and the Mayor's Office of Criminal Justice (MOCJ), the Emergency Hotel Program will provide individuals involved in the criminal legal system experiencing housing insecurity, or chronic homelessness, with Emergency Housing placement and reentry support services. This housing program operates utilizing hotels across NYC boroughs and offers medical, behavior health, reentry support services, connection to additional health and wellness services and housing placement assistance to residents enrolled to promote positive reintegration to the five borough communities, reduce recidivism and build stronger, safer communities. Reporting to the Assistant Director of Transitional Housing Support Services, the Housing Specialist Supervisor will responsible for supervising the Housing Specialists across the MOCJ Emergency Hotel locations, engage in quality assurance measures to ensure contract compliance for housing milestones, engage in quality improvement projects and provide guidance and expertise regarding NYC housing resources.
Responsibilities:

• Assist with developing and maintaining relationships with NYC housing programs, real estate brokers, private landlords and management companies.
• Provide guidance and supervision to Housing Specialists assigned to the contract.
• Conduct weekly site visits to the MOCJ Emergency Housing locations to provide onsite support to supervisees and housing support operations.
• Engage in quality assurance measures to ensure fidelity to the program model and quality of service delivery for housing placement operations.
• Assist with developing and implementing quality improvement projects.
• Assist with reviewing and submitting data reporting requirements of the contract.
• Troubleshoot day-to-day issues that may arise as they pertain to housing placement.
• Assist Housing Specialists with providing housing placement services for clients with complex needs.
• Collaborate with other Housing Placement Programs across the agency to share resources and best practices.
• Identify, or facilitate, staff trainings to promote professional development and enhance skill sets of team members.
• Promotes Housing Works' core values in day-to-day activities.
• Performs other tasks as assigned by supervisor.
• Provide culturally competent services in accordance to Housing Works policies and practices.
• Participates in trainings, or other professional development activities, to enhance skills.
• Engages in advocacy efforts in accordance to agency requirements.
• Works collaboratively with other team members across the agency.

• Attend and participate staff meetings and trainings as scheduled.
• Responsiveness to emails, texts and phone calls.
• Ability to adapt and successfully uphold job functions in a full remote workforce or hybrid in-person remote workforce environment.

• Bachelor's Degree required in social services, psychology, social work or other related field.

• Minimum 3 years of experience providing housing placement assistance services.
• Minimum of 1 year of supervisory experience.
• Prior experience working with individuals involved in the criminal legal system, as well as substance use and mental health issues.
• Prior experience working in a congregate housing setting.
• Strong written documentation and communication skills
• Good problem-solving skills and ability to work autonomously
• Microsoft Office Suite, particularly Excel, required
• Experience utilizing EMR systems.

• Preferably bi-lingual in Spanish.
• Excellent written and oral communication skills.
• Excellent or proficient technical skills to perform tasks related to Microsoft Office, email and case management systems.
• Ability to work independently and collaboratively with the team.
• Dependability and reliability to arrive and depart timely for scheduled shift.
• Ability to frequently travel within the boroughs via public transportation.