Emergency Community Support Worker

Company	The WellSee more
Address	Norfolk, NE
Form of work	Full-Time
Category	Information Technology

Job description

Job Description

Job Title:Emergency Community Support Worker

Supervised by: Outpatient Director

Organization: The Well is a community-based organization dedicated to providing comprehensive behavioral health services to individuals in need. Our mission is to support individuals in their journey towards wellness and recovery, promoting a healthy and thriving community for all.

Introduction: Are you looking for a rewarding and challenging opportunity to make a positive impact in your community? Join The Well, a dedicated team committed to providing comprehensive behavioral health services to individuals in need. As an Emergency Community Support Worker, you will play a vital role in supporting individuals on their journey towards wellness and recovery. This role offers a unique blend of rewarding experiences and challenges, where you will have the opportunity to make a meaningful difference in the lives of others while growing both personally and professionally. If you are passionate about helping others and thrive in a dynamic, fast-paced environment, we invite you to join us at The Well.

Qualifications:

Must be 21 years of age.
Possess a valid Nebraska Driver’s License, be insurable, and have a good driving record.
Minimum of an associate's degree in psychology, sociology, or related human service field, with a preference for a bachelor's degree.
Strong interpersonal skills, including verbal fluency, empathy, and focus on others.
Ability to form a working alliance with a broad range of clients.
Knowledge of supportive services and referral agencies in the community.
Excellent written and oral communication skills.
Ability to maintain strict confidentiality following 42-CFR and HIPAA regulations.
Resourceful, confident, assertive, with strong boundaries and problem-solving skills.
Effective team player with exceptional time management and stress management skills.
Flexible schedule, available on evenings, weekends, and holidays as needed.
Non-judgmental, caring attitude toward clients.

Duties and Responsibilities:

Complete required trainings and certifications within established timeframes.
Maintain a caseload of up to 15 Emergency Community Support clients.
Conduct 72-hour follow-up contacts with residential clients.
Complete orientation and intake documentation with all clients.
Complete authorizations for services through the Centralized Data System (CDS).
Provide direct rehabilitation and support services to each client in the community.
Assist clients in accessing available resources, including housing, vocational, and educational assistance.
Attend court appointments and psychiatry/medical appointments with clients.
Teach skills including communication, budgeting, coping, relapse prevention, and healthy meal planning.
Coordinate services and provide support for clients in crisis.
Track Community Support department contacts and ensure billing requirements are met.
Complete audits of Outpatient billing each month for accuracy.
Ensure Community Support providers obtain and maintain medication aide certification.
Monitor CDS system for accuracy and completeness of outpatient services.
Answer business calls and conduct general business correspondence.
Assist with outpatient flex fund and housing fund requests and related activities.
Conduct regular chart reviews and submit to the Outpatient Director.
Complete TCU surveys with clients regularly as assigned by the Operations Officer.
Track and monitor all Community Support and Intensive Outpatient authorizations.
Monitor Community Support productivity and report to the Outpatient Director weekly.
Ensure coverage is in place for all duties when unable to perform.
Conduct contingency management drug screens when available.
Complete monthly inventory and submit supply order requests.
Conduct all Health and Safety drills as assigned.
Ensure client demographic information is updated in inSync.
Oversee office maintenance and cleanliness.