AddressAt the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people "I work for the County of Marin." Discover more about us, our values and our organizational culture here. Read on to find out more about this opportunity.
Marin County Fire Department: Our employees are important assets in the actualization of our mission. They each play a vital role and carry the responsibility to express our department values in their daily work. Click on the "MCFD" link to learn more about our department and the people who make our organization a great place to work: MCFD
Service - Teamwork - Operational Readiness - Professionalism
The Marin County Fire Department's new Fire and EMS Emergency Command Center (ECC) opened on June 13, 2024. This ECC dispatches for all Fire and EMS agencies in Marin, many of which were previously dispatched from the Marin County Sheriff's Communication Center. The Emergency Command Center (ECC) Assistant Director - Technical Manager is the second in leadership and will directly support the technical aspects of the ECC, including the CAD system, 911 phones, and emergency radio dispatch.
The ECC Assistant Director - Technical Manager is an integral part of the ECC leadership team and will work with the Fire Leadership Team concentrating on the technical aspects of the center.
There is one (1) vacancy for a full time regular hire position. To learn more about the requirements for this position, please see the Emergency Command Center (ECC) Assistant Director - Technical Manager class specification.
Our highly qualified candidate is knowledgeable and has experience using and supporting CAD systems in a dispatch center. You will also have extensive experience with 911 phone and emergency radio systems, both in their use and in supporting the systems and hardware. You have supervisory experience with medium to large teams and have held leadership positions in a dispatch center. You are able to create a cohesive environment while continuing to develop and maintain the skills of the team. Additionally, you work well under general direction and have excellent communication skills.
QUALIFICATIONS
Knowledge of:
- Technical needs and operation of communications centers.
- Current systems and technology used in communications centers, including design and functionality, networking environments and client/server technology.
- Principles and practices of contract and project management, implementation and evaluation; goal setting; personnel management; budgeting and fiscal administration.
- Techniques for the development of effective help documentation, training, and presentations.
- Procedures, processes, regulations and terminology used in 911 law, fire and related emergency radio and communications.
- Cities, jurisdictional boundaries, highways, main streets, major buildings, and geography of Marin County.
- Mutual aid procedures.
- Install, manage and operate complex systems and equipment in a communications center.
- Identify system failures or outages and choose alternative back-up methods to keep systems operating.
- Plan, organize, supervise, train, review and evaluate the work of staff; effectively recommend selection of staff, disciplinary actions and other personnel matters.
- Interpret, apply and explain rules and regulations.
- Coordinate department technical activities and services with other departments, programs and/or outside agencies to achieve departmental goals, objectives and priorities.
- Analyze problems, develop recommendations, and take appropriate action.
- Maintain current technical knowledge of the field including learning new and existing software, applications, databases and hardware.
- Communicate clearly and concisely, both orally and in writing; effectively represent the department and conduct meetings involving multiple parties.
- Prepare effective correspondence, technical reports and instructions.
- Establish and maintain effective working relationships with those contacted in the course of the work.
MINIMUM QUALIFICATIONS AND CERTIFICATES AND LICENSES
Any combination of education and experience that would provide the knowledge and skills listed. Typically, the equivalent of completion of a four-year degree from an accredited college in computer science or a closely related field AND three years of experience administering CAD and EMS systems which included performing dispatch functions and a minimum of one year experience either supervising employees or functioning as a project team lead.
Experience and/or technical professional certification in related network, computer, application, software or other peripheral systems, or a substantially similar field may be substituted for the college requirement on a year for year basis.
CERTIFICATES AND LICENSES
Possession of and/or ability to obtain a California Commission on Peace Officer Standards Training (P.O.S.T.) Public Safety Dispatcher Basic Certificate within twelve (12) months of appointment is desirable.
Possession of and/or ability to obtain an Emergency Medical Dispatch Certificate within twelve (12) months of appointment is desirable.
SPECIAL REQUIREMENTS: May be subject to an official background investigation, psychological testing and medical screening.
IMPORTANT INFORMATION
All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.
Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.
Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Equal Employment Opportunity Employer: If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095. If you have questions concerning this position announcement, please contact Diane Ooms at 415 473-3045 or by email at Diane.Ooms@marincounty.gov.
