Embedded ROI Processor

Who we are...

Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.

The EMR Remote Processor serves as a key member of the EMR Remote team. This position is responsible for processing Release of Information (ROI), specifically medical record requests in a timely and efficient matter, ensuring accuracy and individual metrics are met. Verifying and analyzing data to affect the efficient and effective retrieval of charts in accordance with the core business function of Ciox Health. Associate must always safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

• Full-Time: Monday - Thursday 6am - 5pm. Possible OT Friday - Sunday, dependent upon inventory needs.
• Comfortable working in a high-volume production environment.
• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
• Documenting information in multiple platforms using two computer monitors.
• Proficient in Microsoft office (including Word and Excel)

• Enter accurate data when assigned by team lead
• Remote processing of electronic medical records through various EMR systems as directed
• Ability to work with minimum supervision responding to changing priorities and role needs
• Report any technical difficulties that you may experience as soon as they occur.
• Meet required metrics for your role - CPH (Charts Per Hour) & Attendance.
• Actively participate in all training that is assigned to you by your supervisor
• Maintain high standards of Confidentiality to safeguard and protect Patient’s Right and comply with all company and facilities policies and HIPPAA regulations
• Read all documentation and follow written instructions provided to ensure compliance and accurate job completion.
• Immediately report to team lead/coordinator/supervisor or management any security breaches, unsafe behavior witnessed or any site difficulties.
• Support a service environment that focuses on quality processes
• Ensure that deadlines are met and respond to emails and other requests for information timely
• Adhere to company policies
• Perform other duties as assigned

• High School Diploma or equivalent required
• Six months plus Data Entry Experience
• EMR experience A+
• Experience in a healthcare environment or release of information setting is strongly preferred.
• Demonstrate ability to address problems constructively to find acceptable solutions
• Demonstrate accuracy and attention to detail.
• Computer skills including Windows based applications (Word, PowerPoint, Excel, Access, Outlook)
• Excellent organizational skills
• Excellent detail-orientation and accuracy with high volume environment
• Adaptable to changing business environment
• Demonstrated ability to work within a diverse group of individuals and collaboratively in a matrixed, cross-departmental remote environment