DUTY
FREQUENCY
BAND/GRADE
Explains application procedures and determines eligibility for public assistance programs. Conducts interviews using effective communication, attentive listening and investigative questioning skills. Gathers documentation related to eligibility factors. Recognizes crisis situations and uses discretion to appropriately prevent and/or resolve emergencies (e.g., evictions, shut-offs, homelessness, medical, and vulnerable adult) in the most appropriate and cost-effective manner to prevent loss of a basic need. Independently authorizes expenditures of state and federal dollars.
Daily
20%
B2
Analyzes continually changing income maintenance program policy rules, regulations, benefits, manual materials for multiple systems and programs. Independently applies policies, adhering to laws and procedures. Enters concise and factual case notes in accordance with state mandates.
Daily
15%
B2
Processes applications and prioritizes work to meet mandated timeframes. Communicates and monitors program time limits, expectations, and other program requirements. Issues benefits, conducts ongoing case responsibilities, and makes ongoing eligibility determinations. Operates as the central point of communication for financial assistance programs for the Agency.
Weekly
25%
B2
Demonstrates effective written and verbal communication with clients, the public, and staff. Interacts positively with internal and external clients, and the public. Utilizes effective strategies to assist clients with limited English proficiency.
Daily
10%
B2
Evaluates client needs for additional services and makes appropriate referrals to both internal program areas and external agencies, including but not limited to, social services, legal services, job service, or other outside agencies.
Daily
10%
B2
Identifies and investigates discrepancies related to eligibility by analyzing case documentation. Establishes overpayments, closes case, or refers case to Fraud Prevention unit for further investigation. Evaluates and processes the impact of the investigator’s findings on individual cases. Imposes disqualifications based on outcome of investigation.
Daily
5%
B2
Collaborates with the county attorney in preparing for administrative disqualification hearings, appeals, and criminal court cases. Provides expert testimony of case facts and program policies.
Daily
5%
B2
Compiles, interprets, organizes and images documentation in electronic files; demanding thorough knowledge of the programs to meet data integrity requirements regulated by State and Federal standards. Maintains extensive knowledge of multiple computer systems.
Daily
10%
B2
Performs other duties of a similar nature or level.
As required
N/A
Address
Form of work
Salary
