Eligibility Specialist I

Summary of Essential Duties

Under the direct supervision of the unit supervisor, interview public assistance clients for initial and/or ongoing eligibility for public assistance programs, including, but not limited to Community Medicaid, Supplemental Nutritional Assistance (SNAP), Expedited SNAP, Prevention, Retention and Contingency (PRC), IEVS, SNAP Employment & Training (E&T), Child Care and Transportation. May also determine ongoing eligibility for public assistance clients who have been previously determined eligible for Community Medicaid, Nursing Home or Ohio Works First (OWF) Programs.

Functions of the Position

1. Is familiar with and functions in accordance with the classification specifications and agency policies and procedures.

2. Presents self in a professional, ethical and culturally sensitive manner to co-workers, staff, other agency personnel and the public.

3. Returns phone calls and correspondence in a timely manner, adhering to agency policy and time frames.

4. Conducts interactive interviews to determine initial and/or ongoing eligibility for multiple public assistance programs (i.e., Medicaid, HealthChek, At Risk Pregnancy, SNAP, PRC, Child Care, Transportation, etc.). Interviews may be conducted in the office and/or field.

5. Gathers verifications, enters data into CRISE or other required databases, completes case dictation and assures accurate case records.

6. Explains rights and responsibilities to clients, completes appropriate contracts and provides information about community resources. If additional information is needed before case completion, provides written documentation of needed information. Follows up by phone and/or mail.

7. Completes program eligibility determination within established program time frames.

8. May also redetermine ongoing eligibility for major public assistance programs (i.e., OWF, Community Medicaid and Nursing Home programs) under exceptional circumstances, may be required to determine initial eligibility up to a maximum of 20% of their time.

9. Processes alerts and case changes in a timely manner.

10. Tracks clients enrolled in education and/or training programs and assists ongoing clients in job search/retention activities. Continues to work with ongoing clients to aide in resolving any barriers to employment the client may be experiencing.

11. Completes home visits as needed.

12. Initiates complaints to Benefit Recovery Unit to determine benefit overpayments and under issuances.

13. Represents the agency at hearings and/or court. Completes required paperwork.

14. Performs general clerical tasks (i.e., filing, making copies, data entry).

15. Acts as liaison with other staff members and departments, the general public, clients, vendors, community groups and other agencies.

16. Attends required meetings and training. Maintains training documentation for easy reference. Co-employees shall assist in the training of new employees as the Employer determines necessary and practical for the efficient operation of the Department.

17. Meets all job safety requirements and all applicable OSHA safety standards that pertain to job duties.

18. Performs other duties as assigned.

Demonstrates reliability, is not excessively absent from work and meets acceptable standards of punctuality.

Job Type: Full-time

Pay: $18.37 - $23.53 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to Relocate:

• Medina, OH 44256: Relocate before starting work (Required)

Work Location: In person