Electronic Benefits Transfer Specialist - Dms

Description

Department of Health and Welfare

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

People Making a Difference!

Applications will be accepted through 4:59 PM MST on the posting end date. 

At the Department of Health and Welfare, our employees make a difference in the lives of the citizens of Idaho. Join our Division of Management Services as an Electronic Benefits Transfer (EBT) Specialist! We are seeking a creative problem solver who is passionate about helping Idahoans. This position will be located in our Boise office.

Primary responsibilities include overseeing Electronic Payment System (EPS) operations and providing consultation and technical assistance to staff, customers and community partners regarding EBT. This position requires a creative, solution-focused, customer service driven, and energetic business professional.

This is a flexible/hybrid (combination of in-office and telework) position.

BENEFITS:

BEST RETIREMENT AVAILABLE IN THE NATION 

We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit. 

OTHER EXCELLENT BENEFITS

• excellent medical, dental and vision insurance- (full-time/30+ hours per week) employee only coverage for PPO $65/month for medical and vision & $11.80/month for dental
• generous vacation and sick leave accrual beginning as soon as you start 
• 11 paid holidays a year 
• paid parental leave
• multiple savings plans, optional 401K, and optional 457
• basic life insurance for employee and family (employee covered at one times annual salary; spouse covered at $10,000; child covered at $5,000)
• wellness programs 
• ongoing training opportunities 
• an opportunity for student loan forgiveness
• and more!

EXAMPLE OF DUTIES:

• Provide program oversight.
• Monitor system performance and resolve system problems and errors.
• Provide consultation and technical assistance on electronic payment processing to staff, customers, and retailers.
• Train staff, customers, and retailers on system operations.
• Resolve customer/retailer complaints.
• Audit and review card inventory and systems.
• Maintain bank routing number database.
• Review and analyze data.
• Monitor customer satisfaction.
• Respond to questions about system operations.
• Request security clearance for EPS and vendor system.
• Pursue account repayments.
• Process benefit cancellations and transfers.
• Issue vendor system passwords.
• Prepare reports.
• Manually restore or expunge benefits.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

• Some knowledge of training methods. Typically requires at least 16 hours of training in the study of communication concepts, learning styles, course design, and presentation skills OR experience presenting formal training sessions to groups (this could include "canned" presentations).
• Experience researching, identifying, resolving, and reconciling payment problems in a financial system or electronic payment system. Typically requires at least one year of related professional work experience within the past five years OR two related college courses PLUS six months of professional work experience in this area.

Department of Health and Welfare

Learn About a Career with DHW

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: dhwjobs@dhw.idaho.gov 
PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.