Electrical Sales Rep - Customer Service Associate

Potts Electric, LLC in Fenton, MO is calling all customer care specialists with great phone skills to apply to join our amazing office team as a full-time Electrical Sales Rep - Customer Service Associate!

WHY YOU SHOULD JOIN OUR OFFICE TEAM

We are a trusted electric company that values the skills and efforts of all our employees. We pay our Electrical Sales Reps - Customer Service Associates a competitive wage of $18-$22/hr which is paid weekly! Our team also enjoys exceptional benefits and perks, including 100% covered medical, dental, vision insurance, short-term disability, AD&D, paid time off (PTO), paid holidays, and eligibility for additional employee benefits in the future. Plus, we make it easy to apply to this customer care job with our initial quick mobile-optimized application. If we have your attention, please continue reading!

ABOUT POTTS ELECTRIC, LLC

Potts Electric staff brings decades of experience in residential and commercial electrical repairs to the table. We are a family-owned company, bringing family values of honesty, integrity, and efficiency to every job we do. We provide services that range from an electrical inspection on a home a client is looking to purchase, to a complete retrofit of an older commercial building. You can count on us to get it done correctly and affordably.

Our team members enjoy our family-like culture. We care about our employees' hobbies, families, and free time and make sure to provide an excellent work-life balance so that our employees can enjoy it all. Our company is always expanding and we create amazing new opportunities for our employees through paid education and tons of opportunities for advancement. We hire veterans! We want to help you dream big in your life and career... and we want to help you achieve it all.

ARE YOU A GOOD FIT?

Ask yourself: Do I have strong communication skills, including a pleasant phone demeanor? Am I organized with great attention to detail? Can I work both independently and as part of a team? Do I thrive in a fast-paced environment? Can I efficiently resolve customer inquiries? Do I excel at closing sales? If so, please consider applying for this customer care position today!

YOUR LIFE AS AN ELECTRICAL SALES REP - CUSTOMER SERVICE ASSOCIATE

This full-time customer care position works in-office Monday - Friday, 8:30 - 5:00 PM, as well as rotating on-call weekends, remotely.

As an Electrical Sales Rep - Customer Service Associate, you play a crucial role in helping our business continue to grow. Each day, your mission is to convert as many incoming calls as possible into booked service and maintenance appointments. Always professional and helpful, you promptly handle service calls from our customers with the use of our tried-and-true prepared script(s). Using your Customer Service training, you easily establish rapport and trust with our clients, educating and assisting them with whatever they need. You are the frontline of our business, and providing excellent communication skills will help the whole company succeed!

In addition to booking service calls and assisting customers, you also focus on renewing membership programs for current members and selling our membership programs to previous customers. Driven to succeed, you rack up the bonuses with each membership you sell! You find great satisfaction in helping our customers receive the assistance they need while helping our business continue to thrive!

WHAT WE NEED FROM OUR ELECTRICAL SALES REP - CUSTOMER SERVICE ASSOCIATE

We are looking for an experienced CSR with three years of experience. Also, we are looking for someone who is familiar with home electric terms such as panel, GFCI, tripped breaker, outlet, etc. If this sounds like you and you can meet the additional qualifications, you might be a perfect fit!

• Strong typing and clerical skills
• Willingness to conduct roughly 30-50 calls per day
• Ability to comfortably communicate over the phone
• Ability to use phones, cell phones, and other office technologies competently

If you can meet these requirements and perform this customer care job as described above, we would be happy to have you as part of our office team!

Location: 63026