El Paso Travel Supervisor

Position Description

El Paso Travel Supervisor

• Position Title: El Paso Travel Supervisor
• Status: Full-time
• Employment Class: Exempt
• Compensation: $20 per hour 
• Benefits: Not eligible
• Primary Location: El Paso, TX
• Schedule: 8 am to 8 pm (*Candidate must be flexible. Scheduling needs and demands are fluid based on the needs of our guests and the organization.)

Employment Note - Border Servant Corps (BSC) is a ministry of the Evangelical Lutheran Church in America. Employees of BSC do not qualify for unemployment.

Organizational Context - Founded in 1997, Border Servant Corps is a community-based organization that provides humanitarian aid, educational opportunities, and community engagement in the U.S./México border region. BSC offers temporary hospitality, meeting a comprehensive set of basic needs, for asylum-seekers released from DHS custody on their way to their U.S.-based sponsor. We also provide opportunities for community members and visitors to learn about and serve in our borderlands community. The people who join our team actively respect the people we serve and the community we serve alongside, providing a welcome with dignity for all.

• Position reports to: Campus Manager

About the Role

Travel Supervisors are fully responsible for the operation and supervision of BSC’s 

Hospitality Center (temporary shelter) Travel Team during her/his shift and collaborate with other Supervisors on the same – and different – shifts. The role is predominantly interpersonal with guests and team members within the scope of daily operations.

Responsibilities

Operations & Supervision: Coordinates and actively works with a team of Travel Assistants in carrying out operations at the Hospitality Center (temporary shelter). Relevant operations include, but may not be limited to:

      Guest Relations

• Welcome and register guests.
• Assign sleeping areas, if applicable.
• Facilitate communication between guests and their sponsors including, but not limited to, travel arrangements.
• Prepare guests for departure (including travel arrangements).
• Respond to the needs of guests during their stay.

      Welcoming & Teamwork

• Collaborate with all members of the Hospitality Center – including community volunteers – to ensure success of the overall operation.
• Welcome groups visiting the site.

Required Competencies

• Team player with a “can do” attitude.
• Exceptional communicator.
• High level attention to detail.
• Excellent organizational and time management skills.
• Ability to remain calm and resolve issues quickly.
• Ability to build team culture and encourage a positive environment.

Candidate Requirements:   

• Education: High school diploma or equivalent.
• Experience: Minimum three (2) years of full-time work experience.
• Excellent team management skills.
• Conversationally fluent in Spanish and English, required.
• Comfort speaking to and directing small crowds.
• Comfort navigating in-depth conversations via google translate with guests from all over the world. 
• Highly proficient in de-escalating tense interpersonal interactions.  
• Ability to take direction and direct guests as needed.
• Assist clients from their arrival until departure.  
• Proficient computer skills (familiarity with Google-based systems preferred) and Advanced proficiency in Microsoft Office Programs.
• Assist with orientation and different training for staff and volunteers.
• Assist with filing, closing, and with overall daily maintenance of records. 
• Assist with the coordination of travel arrangements for program staff transporting adults/families for reunification or transfer. 
• Performs other duties as assigned. 
• Demonstrated skill at prompt and professional verbal and written communication.
• Skilled at working in a team-oriented collaborative environment.
• Flexible; ability to adjust to changing circumstances.
• Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behavior attitudes.
• Strong ability to work independently with minimal supervision.
• Ability to pass a comprehensive background check.
• Current driver’s license and reliable transportation.
• Experience working with and managing volunteers.
• Ability to lift 25 lbs.
• Ability to work comfortably for a faith-based employer, as Border Servant Corps is a ministry of the Evangelical Lutheran Church in America.

Work Safety/Health

• Comply with all work safety and health requirements.
• Contribute to the identification, recording, and management of incidents, accidents, and hazards in accordance with established policies and procedures.
• Take all reasonable care to protect the health and safety of yourself and others.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**