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Form of work
SalarySalary Range: $24.00 to $28.00 an hour
By adhering to Connecticut State Law, pay ranges are posted. The pay rate will vary based on various factors including but not limited to experience, skills, knowledge of position and comparison to others who are already in this role within the company.
COVID-19 Considerations Masking is optional for employees, visitors, patients, vendors, etc. All employees are to have received COVID-19 vaccine including booster, if applicable, and flu vaccine.
PACT MSO is a Management Service Organization that supports numerous physician groups. We offer health benefits, paid time off, and a friendly working environment. We are a medium sized company with a family atmosphere.
PACT MSO Central Business Office is seeking a Clinical Epic Support Specialist. The position is located in our Branford office location but must be able to travel to different Division locations.
Summary
The position will support all users in the organization with all aspects of the program including new implementations, maintenance as well as any update in the program. Person will also be available for on- site support as needed for all Divisions.
Essential Functions
- Conduct classroom setting training by conveying established material for all staff including clerical, clinical, billing.
- Provide onsite support to assist with transition of classroom to office environment
- Follow protocols of standard troubleshooting issues.
- Possess working knowledge for all applications within the program
- Perform practice level maintenance / research and system testing / ability to generate reports / and document all changes and statuses in a complete and thorough manner
- Research, evaluate, and resolve all Help Desk tickets that are sent from end users.
- Participate in implementation and transition to new software modules and upgrades as needed.
- Perform testing on new builds and applications during implementation and maintenance phases
- Attend meetings and work with sites and departments to assist with process improvement, integration and efficiency related to software functionality
- Assist with workflow redesign and processes as necessary
- Maintain system data integrity by strictly following IT protocols
- Other duties as assigned by Director
Skills and Knowledge
- Excellent computer knowledge and skill
- EHR software system knowledge
- Communication skill including conducting trainings
- Complete tasks fully
- Clinical background (MA/Nurse)
Education and Experience
- 3 years of EHR experience
- Epic experience preferred
- Experience in a medical office environment
Experience
Preferred- Epic experience preferred
- 3 year(s): Experience in a medical office environment
Behaviors
Preferred- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
Motivations
Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Financial: Inspired to perform well by monetary reimbursement
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
