Address
Form of work*Description:*Our client is looking to expand their GS team for the MyChart Support we are providing. Please see details below on the job and the specifics for these roles. (HOURS AND SHIFT).
Job description/additional details Since Covid-19 forced an adaptation to remote health visits (Teleheath). Many other budgets at the Health System were strapped as Covid-19 limited the ability for elective surgeries at the hospital ( these are most revenue generating surgeries). Therefore for attention and money allocation pivoted to the Telemedicine practice.
Even insurance companies became more flexible and began reimbursing for these visits which made it even more attractive for our client to continue to enhance this practice. Standing up and making a more robust offering compared to what they had in place created a revenue generating opportunity. However, it also unveiled some business challenges and gaps they would have to close if they were going to expand their world class offerings into this category.
One gap they identified was that the patient market seeking healthcare in this capacity was a demographic that is historically less technologically savvy than most. Therefore they needed to build the link between making sure these folks are ready for their appointment and have access to all the correct personal health information through an outward facing application called MyChart which connects to their EMR system (Epic). We have an existing team of 13 people for this but due to the Covid-19 Vaccine becoming more accessible to this demographic they will be opening up and bringing on 9 more resources for 3-6 months to start as they work to better understand the workload and what this will entail.
These 9 folks will need to work an 8 hour shift between the hours of 7am- and 7pm. They will also require weekend work as the schedule will not be a traditional M-F. •Number of positions: 9 open positions•Worksite - Remote •Pay rate - $16.00 per hour.
•Shift- 8 hours between 7am- 7pm and will stagger over the weekend as well. This job is an “application support role” with and emphasis on customer service and patient experience. Essentially we are looking for folks to make outbound calls to our clients patience/customers that will have a upcoming telehealth visits.
They will walk them through access to MyChart which is the external patient portal that allows them access to their medical records. They will troubleshoot any issues with the application or reset passwords if need be. They will make sure that they are aware of how to operate the visit and have all the information they need to save time on the actual visit.
Most of the clients they will be calling will not be as technically savvy, so customer service, hand holding, and providing a white glove service is the overall goal. They will be expected to make calls all day long with the hopes of getting 5-6 people on the phone per hour. Call times may vary based on the customer but typically start at a minimum of 8-10 minutes.
Some may find this job taxing as it is a consistent workflow day in and day out and the tasks are repetitive. This person will be trained efficiently and will have access to all of the clients tools and workflows to ensure a successful assignment. Although this is more of an entry level position this person will be considered for full time employment at our client down the road.
They will be eligible for different assignments in a full time capacity after 6 months if our clients sees fit. Our client is the largest employer in all of CT which includes 7 main hospitals and upwards of 400 offsite locations. This is a great opportunity to get your foot in the door with an employer where you can find a career with.
There is a lot of upside once you perform well and prove your skill set to the organization. This whole project and team falls within the innovative technology group, which means these individuals will be getting in on the ground level of something that will continue to evolve, grow, and expand over time. It is truly the beginning of the healthcare technology evolution!*Skills:*mobile device, troubleshooting, MyChart*Top Skills Details:*mobile device,troubleshooting,MyChart*Additional Skills & Qualifications:*Any previous experience with Bomgar. About TEKsystems: We're partners in transformation.
We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
