Ehr Clinical Systems Manager

This position is responsible for collaboration with key stakeholders, including clinical, operations, and technology leaders, this position is responsible for translating the mission, strategic goals, and program priorities of the LCS Health Services Division as related to best practices for electronic health records utilization and will provide leadership and direction for information systems that directly support clinical information system solutions.

Experience is Everything:

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you'll love working here. Our principles and hospitality promise define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You'll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors. 

The Role: 

• Supports the implementation, training, and utilization of current and future EHR systems utilized within LCS, eg  PointClickCare, myUnity, MatrixCare, and Yardi software applications. 
• Monitors system issues and performance and when necessary, escalates issues to the appropriate stakeholders.
• Develops a continuous quality improvement plan, identifying key metrics to validate user satisfaction, achievement of implementation and training goals, etc., in partnership with IT Clinical Systems teams and HSD clinical and executive leadership.
• In collaboration with clinical and operations leaders, creates, trains, and ensures implementation of standardized clinical workflows to support business needs including but not limited to identification of outcomes via a role-specific dashboard.
• In collaboration with IT Clinical Systems Director, supports the ongoing EHR vendor relationship to ensure vendor roadmaps are reviewed and support HSD goals and priorities, implementation projects are progressing, and escalated issues are being resolved timely.
• Serve as the EHR subject matter expert for communities and corporate staff and collaborates with internal and external partners to ensure business needs as related to clinical operations are being met.
• Regularly engages with health & wellness project leaders to optimize data gathering elements within existing EHR platforms to support business needs.
• Assists IT Clinical systems support teams and EHR vendors in the troubleshooting of complex EHR system issues and identify solutions, as applicable.
• Reviews new and existing EHR capabilities and integrations in collaboration with key stakeholders to determine if the new feature will be implemented and existing features are optimized to create a positive end-user experience.
• Ensures federal and state regulations relevant to EHR functionality are followed, including HIPPA.
• Collaborates with legal, compliance, and financial teams as necessary and relevant to EHR functionality, as related to clinical operations.
• Works closely with EHR Clinical Systems Manager, Rental to ensure consistency and appropriate data governance around data definitions, workflows, etc.
• Participates as needed in the onboarding of new communities in regard to the plan for EHR transition, training and support.

Experience: 

• Four-year degree in field related to healthcare and/or healthcare information systems, master's degree in healthcare or related field preferred, nursing degree highly preferred.
• 5 or more years of recent experience in a similar role related to clinical applications. 
• Advanced clinical system experience highly preferred.
• Project management skills desirable and/or tangible evidence of successful track record of large scale EHR system implementation and/or support of users of Clinical Systems
• Prior experience with technical support and information security management around the electronic health record health systems desirable.
• Multi-site, multi-state experience
• Understanding of pertinent regulations for skilled nursing and assisted living facilities

Knowledge and Experience:

• Exemplary communication skills to support the interaction with a wide range of people including field personnel, auditors, vendors, and all levels of LCS personnel, including Executive Leadership
• Ability to lead staff and foster a cooperative and collaborative work environment
• Ability to lead and influence others to achieve desired results
• Ability to provide high quality customer service.
• Ability to maintain high level of confidentiality of sensitive information.
• Ability to organize and effectively manage complex, cross-segment business change initiative.
• Ability to think critically using the analytical and problem-solving skills necessary to solve problems.
• Effective oral and written communication skills.
• Proficient with Microsoft products (Excel, Word, etc.)
• Strong time management, prioritization, and organizational skills with willingness to work additional hours as needed to meet organizational.
• Documented success in addressing business needs with healthcare information management solutions and practices and leading the design, development, deployment, and support of clinical information systems.

Why LCS? 

Industry leader. The Nation's third-largest senior living operator ranked number one in customer satisfaction among senior living communities. 

Inclusive and collaborative culture. We're dedicated to diversity, equity, and inclusion and have an engaged Diversity and Inclusion Council focused on creating awareness and educating employees on inclusivity. In addition, LCS creates a collaborative culture that provides an exceptional experience for every employee. 

Top Workplace USA: LCS has earned the 2023 Top Workplaces USA award and is recognized for our strong company culture and engaged workforce. In addition, LCS earned ten culture excellence awards in areas such as DE&I practices, top managers, professional development, and clued-in leaders, to name a few.

Top Workplace Iowa: LCS employees truly believe we are an employer choice. This recognition, for 4 years running, is in large part due to the culture of excellence that our employees help deliver every single day.

Competitive pay, great benefits and vacation time.  We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match and paid parental leave.

Charity and community involvement. We are recognized as a national team for the Alzheimer's Association and consistently a top contributor to United Way. We also support our employee's individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.

Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.

Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.

LCS creates living experiences that enhance the lives of seniors. You'll see this commitment in our people. They're talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty, and transparency according to the principles of LCS. We strive to help every community succeed-strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website: www.lcsnet.com

Travel Frequency: up to 50%

Job Level: D

Estimated Salary Range: $95,000 - $125,000

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors.

A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED

LCS IS AN EQUAL OPPORTUNITY EMPLOYER