Education Technology Manager

The Education Technology Manager (ETM) for Seamless Alignment & Integrated Learning Support (SAILS) coordinates all facets of educational software for the program, provides expertise and technical support for SAILS staff and statewide partners, and is responsible for ensuring service stability. The ETM is a key member of the SAILS Leadership Team and an integral part of the TBR Academic Affairs unit. This position supports strategic operations by providing tech informed insights for programmatic decision-making.

The team member in this position facilitates the procurement of computers and peripheral devices and ensures operational consistency of technology in support of students, staff, and instructors. The ETM is responsible for researching, evaluating, and implementing software products and leading staff on innovative technology projects that support student outcomes and overall programmatic success. The position will perform in a hybrid working environment with time spent both remotely, at the TBR Offices in Nashville, and at educational sites across the state as needed.

TECHNICAL SUPPORT & TRAINING- Manages the helpdesk support system for SAILS staff in the field. Trains new and returning employees on technology and applications annually.

• Monitors software problems and the helpdesk for all courses to ensure issues are minimized and/or eliminated. Handles technical issues in the field quickly and efficiently to ensure there are no gaps in service to our partners. Prepares appropriate educational systems for delivery and makes any needed emergency adjustments throughout the semester. Resolves incidents, service requests and problems for any internally developed business systems in a timely and efficient manner in line with SAILS requirements. Trains new employees and returning employees on the protocol and usage of assigned hardware, Office 365, student learning management system, educational technology platforms, and related applications such as OneDrive, SharePoint, and Teams. Facilitates workshops and virtual/in-person 1:1 support to faculty, staff and students on the use of educational technology applications. Leads professional development activity related to Education Technology applications that support student outcomes and overall programmatic success. Liaises with third-party suppliers to ensure that technological incidents and problems are resolved in a timely and professional manner. Facilitates provisioning, updating, and/or administration of processes during specific school transition periods (e.g. beginning of year, end of term, end-of-year setup). Ensures problem prevention methods are continually employed to maintain data and software security. Undertakes problem diagnosis, implement problem resolution and be able to put in place prevention measures as appropriate. Keeps up to date with research and developments around instructional technology, technological integration, and future ready instructional practices.

SOFTWARE MANAGEMENT –Maintains effective relationships with educational software companies.

Monitors software for potential problems and ensures issues are handled quickly and efficiently.

• Builds and edits courses annually, according to the established parameters for the SAILS program. Serves as the primary liaison between educational software companies and SAILS regarding platform stability. Maintains consistent communication with additional educational software company staff; schedules/leads meetings annually and more frequently if needed. Reviews contracts with software companies and makes recommendations. Investigates new software products and provides routine recommendations for the SAILS program related to current and new initiatives.

HARDWARE MANAGEMENT – Responsible for procuring hardware for the department and managing technical issues with devices. Manages hardware inventory and monitors for potential issues.

• Procures technology and hardware for the department. Maintains hardware inventory and monitors on a consistent basis. Handles technology issues related to hardware, serving as a liaison to the IT department at the System Office.

Other duties as assigned

Knowledge, Skills, Abilities:

Knowledge of: assigned subject area’s basic concepts and online learning software; secondary and higher educational structures.

Skills: Strong oral and written communication; Proficient with Apple/PC platforms; Proficient with office software/technology such as Microsoft Office Suite, Google Drive and Adobe Professional; computer skills (, spreadsheets, data entry); interpersonal skills consistent with establishing and maintaining effective working relationships.

Ability to: present information clearly and concisely; maintain confidentiality; work effectively on a team; work independently, take initiative, identify, and solve problems; work with a diverse population; manage time wisely.

Minimum Qualifications:

Bachelor’s degree

5+ years’ experience in K12 or higher education

Experience with learning management systems (LMS)

Preferred Qualifications:

Master’s Degree

Experience teaching/training leading professional development activities

Project management experience