AddressThe Education Account Executive will maintain and manage assigned accounts and grow the assigned territory. They will ensure a positive customer experience and relationship with Uniti Fiber.
Essential Duties & Responsibilities:
- Build and maintain relationships with new and existing Government and Education accounts through regular customer contact. Identify, qualify and offer services, upgrades, and renewals for new and existing accounts.
- Confirm requirements and expectations and recommend pricing for typical solutions.
- Create formal quotes, respond to RFPs and close sales with fully executed contracts.
- Act as a liaison between customer and internal departments to confirm and communicate any outstanding order details and update internal systems in compliance with company requirements.
- Maintain information related to accounts, opportunities, and contacts; provide updates regarding locations and demarcations for assigned accounts.
- Review existing customer records to ensure integrity of service records, invoicing, troubles, etc.
- Customer site visits and meetings (some overnight travel required).
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- Proven competencies of sales, account management, and customer service
- Salesforce CRM experience preferred
- Ability to multi-task and prioritize
- Ability to finish and bring closure to big and small projects
- Familiarity with business fundamentals and processes
- Familiarity with financial concepts and models
- Previous responsibilities related to sales, service, or support, preferably with Government and/or E-Rate customers
- Extensive telecommunications industry knowledge and the ability to communicate effectively with a wide range of customers with varying levels of knowledge
- Experience with Word, Excel and PowerPoint required
Physical Demands:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting, standing, and walking
- Lifting of objects up to 25 pounds, bending, and stooping
- Hours involving overtime and weekends as necessary
- Keyboarding, typing
- Ability to read effectively from a computer screen, sampling device and/or a paper copy
Uniti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
