Address
Form of workThis position is responsible for providing Economic Support Program Services (ES) that include Medical Assistance, BadgerCare Plus, Food Share (SNAP), Child Care, and Caretaker Supplement as part of the Moraine Lakes Consortium.
SCHEDULE
Division: Economic Support
Days: Monday - Friday
Work Hours: 7:45 am - 4:15 pm
Hours Per Shift: 8
Shifts Per Pay Period: 10
Days: Monday - Friday
Work Hours: 7:45 am - 4:15 pm
Hours Per Shift: 8
Shifts Per Pay Period: 10
Position FTE: 1.00
Applications are being accepted from current County employees as well as members of the public.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
As an agent of the Moraine Lakes Call Center this position will:
Provide quality customer service by answering applicant/participant questions and explain program and eligibility requirements.
Conduct intake and review interviews with consumer applicants/participants to collect information necessary to process cases for Medical Assistance, BadgerCare Plus, Food Share, Child Care, and other Economic Support services either in person or by phone.
Inform consumer applicants/participants of their rights and responsibilities including the need to report changes within proper guidelines. Distribute designated forms and publications as required by the State.
Complete ongoing casework including document processing and alert management within specific time frames.
Enter consumer data into CARES and other state and local computer systems.
Maintain written documentation in electronic case files and computer systems as required by program guidelines.
Follow agency procedures regarding error prone profile, front end verification and fraud investigation.
Refer consumers to other available resources such as social workers, homeless prevention project, food pantries, community health nurses and mental health, etc.
Participate in internal meetings, training workshops and seminars as required or mandated by the state.
Demonstrate a commitment to county safety and risk management efforts.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School plus two additional years of formal preparation and two to three years of relevant experience. Proven experience in ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals as well as ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Bi-lingual in Spanish preferred.
Interactions and Communications
Provides specialized information and/or recommendations to others regarding an area of expertise.
Certificates, Licenses, Registrations
Valid Wisconsin driver's license.
Proof of minimum liability auto insurance coverage.
Decision Making
This position has authority to make decisions that are within general procedures and protocols; supervision is available as required or requested. These decisions directly impact performance in the job and/or work unit within the department and information is provided with additional research and observations which contributes to the decision making process.
Thinking and Problem Solving
In relation to established procedures, protocols and policies of the County, challenges in this position tend to be diverse, but are typically covered by precedent or established practice.
Tools & Equipment Used
Typewriter Copy Machine
Telephone FAX Machine
Calculator Personal Computer/Printer
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
TO INCLUDE:
Formal Walworth County Electronic Application
Education & Experience Review
Written Exam
Oral Department Interview
Reference Check
Background Check
Post Offer Physical Exam
Drug Screen
Formal Walworth County Electronic Application
Education & Experience Review
Written Exam
Oral Department Interview
Reference Check
Background Check
Post Offer Physical Exam
Drug Screen
Other job related test may be required.
Employment Type: Full-time
