Ecommerce Marketplace Operation Specialist

Summary

The Ecommerce Marketplace Operation Specialist, is an integral part of our marketplace team, providing vital administrative and operational support. You will collaborate with cross-functional teams to optimize our product assortment, conduct market research, improve content, and contribute to product development. Your expertise in ecommerce and product merchandising will be highly valued as you assist in delivering an exceptional customer experience.

Reporting Relationships

Reports to VP of OLLIX

Responsibilities:

Marketplace Management:

• Handle account setup, registration, and any required documentation for each platform.
• Manage brand presence across platforms.
• Implement marketplace-specific strategies to maximize visibility and sales.

Listing Optimization:

• Conduct keyword research and optimization to improve product discoverability and search rankings based on performance metrics and marketplace algorithms.
• Optimize product titles, descriptions, and bullet points that highlight key features and benefits.
• Enhance product images and ensure they meet the guidelines and specifications of each marketplace.

Order and Inventory Management:

• Monitor and process incoming orders, ensuring timely order fulfillment and shipment.
• Coordinate with internal teams to manage inventory levels and resolve any order or fulfillment issues, including cancellations, returns, and exchanges.
• Maintain accurate and up-to-date records of sales, inventory, and fulfillment activities.

Performance Analysis and Reporting:

• Track and analyze key performance metrics, such as sales, conversion rates, and customer feedback.
• Generate reports to provide insights into sales trends, marketplace performance, and competitor analysis.
• Identify areas for improvement and implement strategies to optimize sales and operational efficiency.

Marketplace Compliance:

• Stay up-to-date with the policies, guidelines, and changes of each marketplace.
• Ensure compliance with marketplace rules and regulations, including product listing requirements, pricing policies, and advertising guidelines.
• Proactively address any compliance issues and resolve them promptly.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field (preferred).
• Proven experience in managing various online marketplaces, particularly Macy.com, Kohls.com, Target.com, Jcpenney.com, Walmart.com, eBay.com, Etsy.com, and Tiktok.com.
• Strong understanding of e-commerce platforms, marketplace dynamics, and industry best practices.
• Proficiency in marketplace tools and systems for listing management, order processing, and performance analysis, including but not limited to SEO principles and techniques for e-commerce.
• Excellent written and verbal communication skills.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Familiarity Problem-solving skills and the ability to adapt to changing marketplace requirements.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person