Ecommerce Intern

Who We Are

Founded in 2013, Cloud9 is one of the most recognizable esports organizations in the world. With championships industry-wide, unmatched viewership hours, and extensive benefits packages for players and staff, Cloud9 expects to be the best in all categories. Currently, Cloud9 fields multiple professional teams spanning across several game titles.

To find more information about Cloud9, visit https://www.cloud9.gg.

What We’re Looking For:

We are looking for a creative and organized Ecommerce Intern to support our Merchandise team. The Ecommerce Intern will assist in the day-to-day management of our online Shopify store, analyze and compile sales reports, and most importantly enhance the Shopify store’s user experience.

The ideal candidate will have a solid understanding of Shopify's interface, including product management, inventory tracking, and order processing. The ideal candidate will also have a solid understanding of product trends in and out of esports.

The ideal candidate must be attending a four-year college/university and have a passion for esports. The Ecommerce Intern will report to the Director of Merchandise and work closely with our Marketing, Social, Content, and Partnerships teams.

This hybrid full-time internship opportunity will begin on 6/17/2024 and conclude on 9/6/2024.

What You’ll Do:

• Assist in the day-to-day management of our online Shopify store, including product uploads, inventory management, and order tracking.
• Assist with developing sales forecasts and profitability targets, and plan inventory for events.
• Conduct a comprehensive analysis of our ecommerce store and compare it against competitors.
• Present findings to key stakeholders, highlighting areas of strength, weakness, and opportunities for improvement.
• Implement recommendations from the analysis to enhance the ecommerce store.
• Collaborate with the Merchandise team to enhance the Shopify store’s visual appeal, improve navigation of our products, and ensure a seamless and intuitive user experience.
• Research the merchandise market in and out of esports to discover new trends and popularity in products.
• Actively participate in cross-departmental meetings to share insights, contribute ideas, and align on marketing initiatives to showcase products.
• Evaluate the customer service process and identify areas for improvement.
• Other responsibilities to be assigned.

Requirements

• Attending a four-year college/university with experience in ecommerce, business, marketing, information technology, or similar fields.
• Must be local to Los Angeles.
• Must be available to work in the office for a minimum of two days per week.
• Must be willing to attend on-site events to help with merchandising needs.
• Strong understanding of Shopify's interface, including product management, inventory tracking, and order processing.
• Proficiency with Microsoft Excel/Google Sheets.
• Familiarity with esports, entertainment, and pop-culture.
• Strong attention to detail.
• Ability to critically think on the fly and adjust behavior and solutions to the situation at hand.
• Ability to apply intelligence to practical, real-world scenarios, where a “book solution” doesn’t necessarily exist.
• Strong active listening skills with an emphasis on understanding. The artful ability to deliver clear and logical thoughts in response.
• High growth-oriented mindset with a strong internal need for achievement.
• Ability to work effectively and supportively with teammates to prioritize organizational and/or team priorities over individual needs, seeking out win-win situations wherever they exist.

Benefits

• Fast-paced environment within a rapidly growing company
• Access to industry-leading esports resources and community
• Part of a winning team with a growth mindset
• The wage for this role incorporates the multiple factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. The compensation for this internship is $17.00 per hour.

Equal Employment Opportunity

Cloud9 Esports is an equal opportunity employer. We provide equal employment opportunity to individuals who are qualified to perform job requirements regardless of their race, color, national origin, ancestry, sex, pregnancy, childbirth, sexual orientation, gender identity or expression, transgender status, age, religious creed, physical or mental disability, medical condition, marital or domestic partnership status, veteran or military status, or any other characteristic or status protected by federal, state or local laws. Cloud9 is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at recruiting@cloud9.gg

Background Checks

Cloud9 will consider qualified candidates with criminal histories in a manner consistent with the law.

Security Disclaimer

Please note that Cloud9 Esports takes the security and privacy of our employees and job applicants very seriously. We would like to remind you to be cautious and vigilant when receiving unsolicited emails or phone calls claiming to be from our company. Our only and official email address domain is @cloud9.gg and anything other than that is fraud.

If you receive any such requests for sensitive information or are unsure about the authenticity of a communication, please do not provide any personal information and contact us immediately.

Cloud9 Esports will not be responsible for any losses or damages resulting from fraudulent attempts by third parties.