Branch & Insurance Specialist

Job Description
If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place. This is an exciting entry level position in our branch network and ideal for candidates interested working in a teamwork environment and interfacing with AAA members by providing insurance and membership services support.
In this role you will:
Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals
Be given opportunities to advance with skills-based pay increases, quarterly bonuses, and career growth. 90% of our managers are promoted from within!
Be eligible for competitive benefits package, including Paid Volunteer time and Pension Plan
Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.
Perform routine and advanced duties in support of agents and other team members
Develop insurance leads for office sales agents and life specialists
Our branch hours of operation are Monday through Friday 8:30AM-5:00PM and Saturday 9:00AM-1:00PM. If scheduled to work on a Saturday, you will receive a 1/2 day off during the week. We are closed Sundays and most holidays.
The ideal candidate will have:
Prior experience in insurance, retail sales, banking or similar customer service/sales environment
Advanced customer service skills
Ability to work overtime including Saturdays
Proficiency with Microsoft Office basics
Proven ability to exceed assigned sales or service quality goals
Excellent communication, interpersonal and organizational skills
Adaptability to change and ability to meet deadlines
Qualifications:
High School diploma or GED
Successful completion of background check and drug screening
Ability to navigate Windows, Outlook, Word, and the Internet
Strong verbal and written communication skills
Experience in customer service environment helpful
Ability to exceed assigned service quality goals
Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA Northern New England is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer

Wellness program, Health insurance, Dental insurance, 401(k), Tuition reimbursement, Paid time off, Vision insurance, 401(k) matching, Employee discount, Opportunities for advancement