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Form of workJob Description
Position Summary:
The Ecommerce Customer Service Representative will maintain a positive online presence for all 3rd party selling channels and our multiple websites to ensure customer satisfaction. The responsibilities of this position include managing all order related inquires, answer product questions, and QA/QC requests from all forms of communication, phone, email, ecommerce interface and chat and ensure optimal marketplace compliance on all channels and storefronts. The ideal candidate is comfortable with heavy data entry and proactively working in a fast-paced environment.
Essential Functions
· Respond to e-commerce Customer Service queries, product questions, and QA/QC requests from all forms of communication, phone, email, ticketing systems, ecommerce interface and chat.
· Respond to customer order related inquiries, shipping, refunds, returns, and warranty information.
· Offer basic troubleshooting to customers including product knowledge, recommendations, and problem resolution.
· Work with appropriate departments to update listing content, packaging, as well as product improvement and recommendations.
· Monitor customer reviews, questions and feedback for trends and quality control issues.
· Review and respond to product and seller feedback from customers, and action data with appropriate departments.
Qualifications
· Highly motivated with a passion for e-commerce
· Ability to multi-task
· Detail oriented and accurate.
· Ability to quickly research on the internet and organize information.
· Excellent Customer Service skills with a friendly, courteous, and a professional manner in both verbal and written communications
· Ability to work independently and as a part of a team.
· 2+ years of experience in e-commerce
· Experience with Amazon, Walmart, Home Depot, Lowes, Wayfair, Overstock, eBay, Commerce Hub, Zendesk and Ship Station
· Proficient in Microsoft programs, including Outlook, Excel, Word, and Teams.
Regardless of the product line or component, Coda’s core values of offering unparalleled service along with high-quality products at competitive pricing are what our founder Abraham Tropper built the company on almost a century ago. Today, his grandchildren still maintain these same values and instill them in all divisions of the company.
In the past few decades, Coda has grown into an international manufacturing supplier with wholly owned factories in China and Vietnam. We currently operate over 500,000 square feet of injection molding and 350,000 square feet of metal casting facilities. These investments have enabled Coda to consistently deliver quality products to our customers and have allowed us to become first-in-class within our areas of expertise.
