Ecommerce Account Manager

Requisition Summary

The eCommerce Support Team is seeking the next eCommerce Account Manager to make a big impact on the PACCAR Parts sales and marketing organization and to PACCAR Parts’ dealers and customers.

This position is responsible for driving engagement and the adoption of eCommerce solutions to PACCAR dealers and customers to drive retail sales growth. You will provide on-site and virtual trainings on PACCAR’s eCommerce platform (Online Parts Counter), FOCUS data analytics tool, and work as an extension of the sales organization to provide holistic eCommerce support that aligns with business objectives.

Job Functions / Responsibilities

• Deliver virtual and onsite training for dealers and customers related to Online Parts Counter (OPC) and FOCUS
• Prepare training materials and sales support reports for technology programs
• Collaborate with PACCAR Parts’ internal sales teams to identify sales opportunities that can be marketed/promoted through our eCommerce programs
• Drive overall engagement and adoption of FOCUS and OPC across the Kenworth and Peterbilt Dealer Networks
• Provide phone and email support for Dealers
• Identify and drive process improvements to facilitate faster and streamlined services to our dealers and customers
• Other duties and projects as assigned

Qualifications

• Bachelor's degree in business, marketing or related field required
• Four or more years of experience in marketing, sales, customer service or account management
• Knowledge of industry and/or PACCAR dealership operations preferred
• Six Sigma / continuous improvement experience preferred
• Ability to creatively problem solve when faced with complex or ambiguous situations
• Self-motivated and able to work effectively with little to no supervision
• Excellent communication skills, both written and verbal
• Ability to work in a team-oriented, multi-functional environment
• Strong organizational and project management skills, and ability to prioritize and manage multiple tasks and priorities
• Strong presentation and customer service skills
• Familiarity with Microsoft Excel, PowerPoint
• Available to travel 25-35%

Additional Job Board Information

• PACCAR Benefits:
  As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for a holiday gift
• This position may offer relocation assistance benefits

• 
  Salary Range:

  At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $84,800.00 - $118,910.00 annually. Additionally, this role is eligible for the full range of benefit options listed above.

  
  Additional Information:

• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR Parts is an E-Verify Employer
• PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!