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Form of workDepartment of Behavioral Health (DBH) is recruiting for ECM Business Systems Analystswho will work collaboratively with Information Technology (IT) (to extract data from Electronic Health Record (EHR) and other publicly available databases relevant to direct care delivery, such as filled prescription data) and Research & Evaluation (R&E) (analyzes that data) for the Healthcare Effectiveness Data and Information Set (HEDIS) measures. Analyzed data can then be used to drive quality improvement activities within the Enhanced Care Management (ECM) Program. This dynamic career opportunity offers a unique way to collaborate with physicians and other healthcare professionals to determine which quality measures are most appropriate/clinically relevant for Department of Behavioral Health (DBH) population and California Advancing and Innovating Medi-Cal (CalAIM) reforms; in current era of whole-person, integrated care, these measures can be related to behavioral health, physical health, or substance use disorders.
Positions in this class are characterized by its primary responsibility to analyze and effect appropriate business solutions for business application and information technology needs within a department. Incumbents at all levels in the series are expected to have a general knowledge of the department's business areas and information technology practices and methods.
Incumbents in this class provide complex Business Systems analysis services to departmental customers, lead large information technology projects, demonstrate an expert level knowledge of Statistic Analysis System (SAS), Tableau, Phyton, and multiple business areas within a department or agency.
Positions in this class are characterized by its primary responsibility to analyze and effect appropriate business solutions for business application and information technology needs within a department. Incumbents at all levels in the series are expected to have a general knowledge of the department's business areas and information technology practices and methods.
Incumbents in this class provide complex Business Systems analysis services to departmental customers, lead large information technology projects, demonstrate an expert level knowledge of Statistic Analysis System (SAS), Tableau, Phyton, and multiple business areas within a department or agency.
Other Duties Include:
- Identifies, gathers, analyzes, and documents business requirements for business application and information technology projects; translates work processes into business and functional requirements; writes business and functional specifications; develops departmental forms and templates; identifies and provides business rules, quality standards, policies, and procedures.
- Reviews and approves prototypes and design specifications; develops and coordinates acceptance criteria; assists with the development of test and implementation plans.
- Identifies security and application access needs for department and agency customers; assists with the development and administration of departmental and agency security definitions and profiles; assists with the maintenance of security authorizations; identifies and develops recommendations for other system controls.
- Develops or assists with the development of cost estimates, cost/benefit analysis, and project justifications; develops or assists with the development of funding requests and approvals.
- Tests information technology applications and systems; writes departmental and agency system documentation; develops and writes training documentation and trains departmental and agency customers.
- Identifies business application and information technology solutions and opportunities for resolving business problems; performs workflow analysis.
- Serves as project leader in the development of project priorities, plans and schedules; may assign project tasks to team members; monitors project progress and provides status reports; develops and recommends project change orders; supports departmental quality standards.
- Determines cause of application and system problems; develops, recommends, and implements solutions.
- Coordinates with departmental customers and other County department staff with project activities and tasks; coordinates with vendors and other external agencies regarding system interfaces and other business application and information technology issues.
- Meets with department and agency customers for preliminary study of information technology work orders to advise and assist customers in detailing their business analysis needs; plans and conducts meetings.
- Reviews, evaluates, and recommends software and other information technology solutions; assists with the preparation of Request for Proposals; evaluates proposals, prepares, and presents recommendations.
- Assists with the training of other departmental Business Systems Analyst staff; supports professional and technical capabilities of team members; assists with guiding Business Systems Analyst staff in analyzing, testing, and implementing information technology projects.
- Reviews or assists with the review of team member performance and team project progress to ensure compliance with customer requests, cost effectiveness, and team capability to produce and support information technology applications and systems within allocated resources; recommends alternative actions to meet schedules; provides status reports.
- Resolves problems in the analysis, testing, documentation, and implementation of a system.
This exciting opportunity receives the following benefits:
- Medical, Dental, & Vision
- Holiday leave, Sick leave, & Vacation leave
- Participation in the County's PST retirement system
- Eligible to participate in the County's 457(b) Salary Savings Plan
- Eligible to participate in the Dependent Care Assistance Plan
- Eligible to participate in the Flexible Spending Account
- Flex Schedule (9/80) may be available
CONDITIONS OF EMPLOYMENT
Appointment: This is a contract position which does not obtain status as a regular County employee. Working as a contract employee does not preclude you from applying and competing for Regular positions within the County (Refer to the County of San Bernardino website for current open recruitments).
Work schedule: The work schedule is approximately 40 hours per week.
Travel: Travel throughout the County may be required. At the time of hire, reliable transportation, a valid California Class C driver license and proof of automobile liability insurance is required for the individual providing the transportation. Mileage reimbursement is available.
Work schedule: The work schedule is approximately 40 hours per week.
Travel: Travel throughout the County may be required. At the time of hire, reliable transportation, a valid California Class C driver license and proof of automobile liability insurance is required for the individual providing the transportation. Mileage reimbursement is available.
EXPERIENCE: Two (2) years of experience performing IT Business Systems analysis or information systems analysis, including four (4) of the following areas: requirements gathering, end user acceptance testing, process mapping, workflow diagramming, documenting business rules, feasibility studies, and cost/benefit analysis.
Be sure to indicate all qualifying experience in the work history section of your application, as well as in responses to the supplemental questionnaire.
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EDUCATION: Thirty (30) semester (45 quarter) units of completed college coursework in information technology, computer science, business administration or a closely related field. A list of coursework is required unless you have a bachelor's degree in a qualifying field.
Substitution: One (1) year of additional qualifying experience may substitute for the required education.
The ideal candidate will have hands-on experience solving technical issues, interacting with end users and program developers.
Be sure to include in your application and supplemental questions your experience in meeting the minimum requirements.
Application Procedure: Please complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time with or without notice. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.
If you require technical assistance, please click HERE to review the Government Jobs online application guide, or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process.
Employment Type: Full-time
